Store Manager Jobs

Job Type

Full-time

Description

OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.

YOUR Opportunity: It’s time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.

EVERYONE'S Advantage: “I continue to believe that exercise is medicine that everyone should take — especially in this era of COVID-19,” Robert E. Sallis, MD

Position Overview

Under the direction of the District Sales Manager, the Store Manager works one on one with our customers using our consultative sales process to find equipment solutions to best meet their fitness needs while working to achieve their sales goals. Additionally, the Store Manager works closely with the District Sales Manager to ensure adequate staffing coverage of store during hours of operation and ensuring that store is being properly maintained.

Responsibilities

Customer Experience

• Maintain strong customer relationships and make recommendations for attracting new customers
• Ensure the quality servicing of customers by personal involvement and intelligent solutions
• Identify quality, timeliness, or perceived value problems reported by customers, as well as requests for new products and services
• Work closely with customers in a consultative sales process to ensure the customer needs are met and that customer relationships are positive, productive, and profitable. Must be willing and able to demonstrate products for customers.
• Readily respond to customer complaints and comments in a manner which resolves the issue while maintaining company guidelines
• Assist customers with in-store pick up to safely disassemble and transport merchandise to customer vehicles

Store Responsibilities

• Properly record, track and secure inventory during assigned shifts including participation in monthly store inventory cycle counts
• Ensure that all cash, check, credit card and financing transactions are properly recorded, reconciled and deposited in compliance with company procedures
• Ensure that in-store merchandising is effective, appealing and keeping with company standards
• Ensure that proper image is portrayed through maintenance and upkeep of the building and grounds. Which include cleanliness of the store in ensuring garbage is removed, floors are vacuumed/cleaned, and signage is presentable and in working order
• Keep store inventory and products properly labeled, tagged and priced
• Perform all closing responsibilities and duties per policies and procedures

Professional Development

• Monitor competitive activity in the market and identify new competition and/or changes in competitor’s activities
• Keep the District Sales Manager and Store Manager informed as to all pertinent factors affecting the assigned responsibilities
• Monitor sales results for potential improvements and variances from plan and takes appropriate actions
• Stay current on industry trends
• Make sure that the purchase of any used equipment is prudent and the company’s best interest
• Develop a solid understanding of the merchandise offered by the store and the benefits by studying manuals, literature, videos, and other available sources of information

Management Responsibilities

• Delegate responsibilities to store employees to ensure they understand their tasks and roles
• Coordinate store’s sales promotion activities and campaigns, in concert with District Sales Manager and Marketing
• Identify quality, timeliness or perceived value problems reported by customers, as well as requests for new products and services
• Ensure adequate staffing coverage of the store during all hours of operation
• Perform other duties as assigned by Management
• Make recommendations as to the most effective store layout possible
• Communicate any personnel issues to the District Sales Manager

Requirements

Education:

• High school diploma or equivalent is required.
• Bachelors Degree in Business Administration or related field is preferred; however, extensive experience in retail or business to business/business to consumer sales industry may substitute.

Experience

• 1 year of experience as a Fitness Consultant at Johnson Fitness & Wellness is desired preferred
• Previous sales experience required.

Other Requirements

• Goal driven
• Proven ability to work successfully without supervision
• Ability to work flexible schedule including evenings and weekends
• Strong customer service background
• Physically able to demonstrate fitness equipment for customers
• Highly motivated self-starter
• High energy, passion and a great work ethic

Benefits

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• 401(k)
• Paid Time Off benefits
• Free access to our state-of-the-art onsite workout facility
• Company paid Life Insurance
• Product discounts
• Wellness programs
• Health & Dental Insurance

Discover what it means to belong to a company recognized by Forbes, yet again, as one of the #WorldsBestEmployers of 2021!EOE/M/W/Vet/Disability