Experience And Community Manager

OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Centuries-old oak trees still line the streets of Camp Bowie Boulevard where a uniquely Texan spirit remains on the historic corridor that runs directly through the city’s Cultural District. In late 2023, Bowie House, an imaginative and bold new urban retreat, will draw visitors to a place whose history is built on tales of frontier valor and adventure. In its thriving present, Bowie House sits amongst the park-like setting of internationally-renowned, architecturally-acclaimed museums, the Will Rogers Memorial Center and Dickies Arena celebrated equestrian and event facilities that attracts millions of visitors each year. A crown jewel to the community, Bowie House further anchors Fort Worth as an exciting urban destination for local Texans and discerning travelers from around the world.

An exciting gathering space for locals and visitors alike, the four-story, 106-room luxury boutique hotel will feature 88 rooms and 18 suites, including a 2,000 square foot signature suite. Global in design, yet familiarly local with Western style, the guest rooms feel like a sophisticated version of a Texas home. Primed to be a cherished hangout, the property offers modern convivial spaces from a buzzy game room and Texas-sized lounge bar to a nature-ensconced pool terrace and sprawling outdoor gardens with fireplaces and cozy seating nooks.

ROLE SUMMARY

Join our team as the Experiences & Community Manager and become one of the authors of our story. The Experiences & Community Manager at Bowie House will embark on a brand-defining program of crafting authentic experiences that celebrate the cultural sophistication and diversity of modern Fort Worth andthe contemporary Western lifestyle at our property for both guests and the community at large. This role will be responsible for initiating, facilitating, and guiding well-designed and creatively curated guest and team experiences unique to our property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role will serve as the heartbeat of the property and will be integral to establishing Bowie House as the go-to gathering place in the community.

CORE RESPONSIBILITIES

• Face of Bowie House, Auberge Resorts Collection:Maintain a constant presence in the Restaurant, Lounge, Bar, and other venues; acting as the face of the hotel to the community.
• Experience Execution:Execute experience plans for the property, based on the property’s Soul of the Place and brand positioning. Planning, project managing, and collaborating with inter-departmental teams to establish standard operating procedures for core experience programming. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and its members.
• Programming:Lead the development of an experiences guide and monthly calendar for the property, based on our Soul of the Place. Planning, project managing, and collaborating with inter-departmental teams to itinerary design and execute special moments and weekly activities, events, classes, and programs that allow guests to maximally experience the property's values and create lasting memories. Assist in the development of daily rituals that bring the hotel’s spirit alive for its guests and the local community.
• Networking:Establish and maintain relationships with local tastemakers, partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities, adventures, and programming. Pitch new partnerships to the Area Director of Marketing and other senior leaders on the team as needed. Manage a database of community partners information to ensure anyone from the property can reach out to send guests to off property activities.
• Training:Manage experience resources on the internal team member website. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings. Participate in team member daily rallies to discuss weekly programming offerings. Champion training around activities and experiences.
• Design:Support the curation of design elements as needed for programming for use in resort spaces. Creating, teaching, documenting and standardizing presentation and execution of programming. Activating holiday events with well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.Manage the sampling, ordering, and fulfillment of operating supplies & equipment for weekly programming. Coordinate design and printing of experience related collateral.
• Improvement:Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience led at the property level. Gather and organize metrics on experiences and programming: bookings, guest feedback, revenue, etc to analyze learnings and key opportunities.
• Signature Event Production:Project manage one of a kind events and partnerships on property inclusive of managing outside vendors and partners, driving setup, ensuring alignment across inter-departmental teams, and evaluating event success afterwards.
• Community Engagement:Engage in the local creative scene, attending events, and developing contacts to build awareness about the hotel, membership, and our community
• Weekly and Monthly Program Management:Project manage weekly programming ensuring the success of daily programming offerings. Ensure the monthly/holiday/seasonal calendar is ready for marketing and the itinerary design team at least 2-3 months in advance.

REQUIRED QUALIFICATIONS

• A long-term resident of the Fort Worth Dallas Metroplex with an extensive local network, who is culturally aware, with a finger on the pulse
• Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, or a combination of these.
• Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
• Excellent written and verbal communication skills; pleasant and professional phone and correspondence demeanor.
• Total discretion with sensitive and confidential information
• Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.
• Proven professional networking, partnership sourcing, and negotiating skills.
• Extensive breadth and depth of knowledge as relates to the specific location, and catering to a luxury-minded audience.
• Ability to take on new responsibilities and roles as the position demands, both administratively and operationally.
• 4+ years of work experience in a creative field, and previous project management experience. The ideal candidate will demonstrate success with developing and executing personalized experiences: possibly including coordinating events and activities, programming, retail, and/or interior design.
• Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
• Ability to act as a leader with the property operations teams on all things related to guest experience and their design elements. Communicate information to operational departments accurately and in a timely manner.
• Discerning eye for design and style, exceptional attention to detail, consistent follow through, and self-disciplined time management.

PREFERRED QUALIFICATIONS

• Passion for equestrian lifestyle and active within this community
• Graduate from a university within the Metroplex, including TCU, SMU, UT, and others.
• Passion for art and connected with local artists, museum directors, and gallery owners.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.