Executive Housekeeper Jobs

Executive Housekeeper

Summary:

Responsible for all housekeeping Operations for luxury resort property. Duties include staffing and managing staff, insuring that rooms are cleaned to company standards. Develop and maintain positive relationships with resort management. Maintain high guest satisfaction scores.

What's in it for you?

• Competitive Wage
• Health, Dental, Vision
• Monthly phone reimbursement
• Paid Time Off
• Operational Quarterly AND Annual Bonus eligibility
• 401K with 100% company match - YES you read correctly!

Qualifications

• Positive customer service and client service work history
• Track record of financial performance
• Proven track record of managing and developing teams, both hourly and management
• Ability to manage conflict

Managing Housekeeping Operations:

• Ensures compliance with all housekeeping policies, standards and procedures.
• Inventories stock to ensure adequate supplies.
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Ensures guestrooms and employee areas are cleaned according to operating standards.
• Monitors room cleanliness scores and develops continuous improvement plan.

Managing Departmental Costs

• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Manages areas of operation to budget by reviewing P&L, budget worksheets and payroll.

Ensuring Exceptional Customer Service

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints effectively.
• Develops goals and expectations for direct report managers.
• Communicates expectations, recognizes performance, and produces desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.

Managing the Team

• Directs staff to strive for continuous improvement in all areas of responsibility.
• Establishes goals and objectives for all areas of responsibility.
• Maintains sufficient staff to ensure smooth operations.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that all staff are properly trained for their positions.
• Ensures property policies are administered fairly and consistently.
• Ensures employees are treated fairly and equitably.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages employee progressive discipline procedures for areas of responsibility.

Job Type: Full-time

Benefits:

• Dental insurance
• 401(k)
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Day shift
• 10 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Branson, MO 65616: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person