Event Support Specialist, (P/T)

Job Summary:
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
As part of the Event Management team, you will support Ticketmaster clients in all their event management needs. This includes building events and making updates to events based on work requests from clients.
What You Will Be Doing
This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.

• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management
• Establish and develop relationships with assigned clients
• Meet and exceed Event Management service level agreements

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Service oriented, with strong organizational and communication skills
• Certain degree of creativity, latitude, and problem solving is required
• H. S. diploma or equivalent required. BA/BS degree is preferred
• Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
• Able to successfully handle multiple priorities
• Must be computer literate with excellent data entry skills
• Knowledge of how TM departments impact on one another, and on outside clients is a plus
• Box Office experience a plus
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Overall awareness of the entertainment business is important
• 1-3 years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system

You (behavioural Skills/Competencies)
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
The expected compensation for this position in California is:
$18.40 USD - $23.00 Hourly
The expected compensation for this position in Washington is:
$18.69 USD - $23.00 Hourly

• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California or Washington or perform the position from California or Washington. Similar positions located outside of California or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.