Event Operations Manager Jobs

About Us
Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http://www.level99.com.
A young, entrepreneurial company, Level99 has immediate plans to triple in size, opening two new northeast locations in the next 18 months. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.

The Event Operations Manager facilitates private events of all kinds booked by the Events Department for a specific location. Working closely with the Venue General Manager, Food and Beverage Manager and Entertainment Manager, this role is responsible for the training, scheduling and testing of all Event Supervisors present at the venue. Ensuring the highest quality experience, executing the predetermined Banquet Event Order, adjusting to guests’ needs in the moment and exceeding the expectations of all event guests are all top priorities for the position. In addition to regular communication of upcoming event needs to the local team, this role will also ensure that the private spaces, event equipment inventory and signage are well maintained. Feedback for process improvement or offerings on a monthly basis is also essential.
The Level99 Event Operations Manager demonstrates a joyful and positive approach to challenging situations and working with others. A Level99 Event Operations Manager has honesty and personal integrity that is above reproach, prefers a joyful and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things acts as though you are the Owner and Operator of their venue.
Responsibilities Of This Position Will Include

• Support other venue departments and initiatives, as needed
• Presents as the face of the Events team to each private event guest
• Provide regular process/product improvement proposals to Events Department
• Provide regular feedback to Event Supervisors
• Provide venue-level expertise and problem solving for leadership and guests
• Work with HR, Operations and local venue team on regular team-building activities for employees
• Ensure communication between the Event Department (Sales/Director) and local venue team is seamless. See problems before they arise and present solutions.
• Responsible for the training, testing and scheduling of all Event Supervisors to ensure operational coverage for all events
• Other duties, as assigned
• Ensure close-out process is completed in a timely manner
• Event recaps collected from the Event Supervisors and sent to Sales Managers and Dir of Events
• On-site for important and major events (as determined by local Venue GM/Dir of Events)
• Maintain updated venue room diagrams, seating charts, capacity levels
• Maintain a positive, upbeat, pro-active attitude and inspire the same in fellow team members
• Provide support for Events Sales team at the Support Center

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
• Are just a little bit obsessive about getting the details right the first time
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

Must-have Skills

• A positive, joyful, upbeat and energetic attitude
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Willingness to "roll up your sleeves" and get into the details as a team player with a "get things done" proactive attitude

Other Desirable (but Not Necessary) Skills & Experience Include

• Minimum 2 year experience working in a similar capacity

Qualified and enthusiastic candidates should submit a resume and cover letter (PDF preferred) to [email protected] with the subject: “First Name Last Name – Event Operations Manager @ Natick, MA”
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