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Escalation Manager Jobs
Company | Aisera |
Address | Palo Alto, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-13 |
Posted at | 1 year ago |
At Aisera, you will be driving deployment and use of cutting edge Conversational AI
- Work internally with our Customer Success, Engineering & PM teams to coordinate
- Enforce best practices and quality check on all stages of escalation
- Be the Primary point of escalation for all Aisera customers
- Triage any escalation issues reported by customers and/or customer facing teams
- Handle issue status and reporting to provide clarity and transparency to different
- Serve as a central resource with internal and external stakeholders
- Analyze and identify trends to reduce the number of escalations and improve
- Act as Incident Response Coordinator during high severity escalations or outages
- Build Strong Rapport with Aisera Teams, to build trust and recognition as reliable
- Bachelor’s or higher degree in data science, computer science, engineering, or
- 3-5 years of consulting experience with excellent project management skills
- Experience in enterprise technical support, escalation management, professional
- Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
- Knowledge/Familiarity with Python, Java, Javascript or other scripting/programming
- A passion for customers and problem-solving, desire to go deep and become familiar
- Comfortable juggling priorities while working in a startup environment
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