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Support Escalation Engineer Jobs

Customer Support Technician, It Epic Escalation
By Inclusively At , Remote
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Customer Support Technician, Epic Escalation
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from an Applied Systems office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Escalation Manager Jobs
By InvoiceCloud, Inc. At Braintree, MA, United States
Identify, manage, and record escalation trends and collaborate with other departments within the organization on product/integration/service defects and trends.
Help team members manage workload and create workstreams to improve metrics
Strong customer support experience - Ability to effectively communicate technical guidance and instruction to the team and clients.
4-year degree or equivalent work experience.
3+ years of software customer service and support experience required.
1-2 years of leadership experience
Escalation Specialist Iii Jobs
By Stealth Monitoring, Inc. At Dallas, TX, United States
Responsible for understanding client specific requirements.
Additional Duties & Responsibilities for Escalation Specialist III
Previous experience and success as a Detection Specialist preferred.
Knowledge of all verticals and system software within assigned division.
Computer literate and excellent knowledge of video monitoring software.
Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
Support Escalation Manager Jobs
By Linewize US At Charlotte, NC, United States
Manage customer tickets related to a Problem, and communication between engineering, support and the customers as per SLOs.
Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as IT Support or MSP
Past experience in a level 2-3 IT support role, triaging and handling complicated technical cases is a must
Experience with phone systems and internal ticketing systems such as (Netsuite, Zendesk, Servicenow, JIRA, Freshdesk, Dynamics)
Evidence of professional development e.g. vendor certifications (Cisco, MS, ITIL) or training courses, etc
Comprehensive benefits package including Medical, Dental, Vision, and 401K
Health Escalation Analyst Jobs
By Apple At Austin, TX, United States

Summary At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to ...

Escalation Engineer Jobs
By Zoom At Washington, United States
Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience
Excellent communication (both oral, written, and interpersonal) and customer escalation management skills are a must
General network knowledge (CCNA certification or equivalent experience)
Experience and knowledge of PBX systems are highly desirable
Minimum of a Technical Bachelor's Degree or relevant 3+ years of strong advanced Tier level Technical Support experience
Experience as a team leader or mentor, hands-on experience in mentoring, staff development or team work building
Escalation Manager Jobs
By Gigamon At United States
5-7 years customer-facing experience in escalation management, support management, customer success roles.
Excellent organization and project management skills with attention to details.
Use key escalation learnings to provide feedback to internal teams including engineering and product management for process and product improvements.
Calm demeanor, positive mindset, and highly empathetic to the experience of our customers. Exudes both confidence and humility.
Strong communication skills: listening, speaking, writing, tactful negotiation.
Ability to simultaneously manage multiple escalations.
Provider Escalation Liaison Jobs
By UST At United States
Ability to develop project management, meeting process, and presentation skills.
A Bachelor’s degree or a relevant combination of education and experience will be considered for this position.
Provides education and support on the PIR process.
One year experience in a healthcare-related field.
Ability to manage workload for multiple clients and vendors.
Strong analytical, planning, problem-solving, verbal, and written skills to communicate complex ideas.
Escalation Desk Specialist Jobs
By Apria Healthcare At , , Az $16.54 - $23.46 an hour
Comprehensive benefits package offered for eligible employees:
At least 2 years related experience is required.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
We recognize our veterans by offering a company paid day off for Veterans Day
Provides floor support for CS inbound/ CQ team members
Handle supervisor/escalated calls from CS/CQ
Anti-Money Laundering Escalation Team - Vp
By JPMorgan Chase Bank, N.A. At , Chicago, Il
Project management skills with ability to work independently on multiple assignments and meet deadlines in a fast paced environment
Prepare and present reports on projects and initiatives to senior management
Knowledge and experience with various JPMC bank systems (CDD, FCIP, Customer Assist and Client Central)
Review and investigate AML, PEP and negative media
Interface with WKO Makers and Middle Office, Client Owners, Legal and compliance to determine appropriate approvals and actions to mitigate risk
Ensure Know Your Customer documentation is accurately and timely documented for each event
Escalation Analyst Jobs
By Interapt At Louisville, KY, United States
A combination of 3 to 5 years of post-secondary education and work experience
Assist team members seeking education and/or issue resolution
Strong verbal and written communication skills
Be self-directed and able to work autonomously and manage fluctuating priorities.
Monitor and support the helpdesk for major incidents
Communicate and escalate incidents to proper support teams for timely resolution
Anti-Money Laundering Escalation Officer - Vp
By JPMorgan Chase Bank, N.A. At , Tampa, Fl
Project management skills with ability to work independently on multiple assignments and meet deadlines in a fast paced environment
Required Qualifications, skills and Capabilities
Prepare and present reports on projects and initiatives to senior management
Knowledge and experience with various JPMC bank systems (CDD, FCIP, Customer Assist and Client Central)
Review and investigate AML, PEP and negative media
Interface with WKO Makers and Middle Office, Client Owners, Legal and compliance to determine appropriate approvals and actions to mitigate risk
Escalation Manager Jobs
By Lenovo At Morrisville, NC, United States
Work with management on new & innovative procedures to drive optimization and efficiency
Identify, manage and record trends and collaborate with our PE organization on product defects
5+ years of industry experience
Bachelors degree or 10+ years of experience in industry
Strong verbal and written communication skills
Interface with all stakeholders, internal and external
Escalation Manager Jobs
By Aisera At Palo Alto, CA, United States
3-5 years of consulting experience with excellent project management skills
Experience in enterprise technical support, escalation management, professional
Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
Knowledge/Familiarity with Python, Java, Javascript or other scripting/programming
Work internally with our Customer Success, Engineering & PM teams to coordinate
Be the Primary point of escalation for all Aisera customers

Are you looking for an exciting opportunity to use your technical expertise to help customers solve complex problems? We are looking for a Support Escalation Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, escalating complex issues to the appropriate teams, and providing feedback to the engineering team. If you have a passion for technology and a desire to help customers, this is the job for you!

Overview:

Support Escalation Engineers are responsible for providing technical support to customers who have escalated their issues to a higher level. They are responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and advice to customers.

Detailed Job Description:

Support Escalation Engineers are responsible for providing technical support to customers who have escalated their issues to a higher level. They are responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and advice to customers. They must be able to quickly identify and diagnose customer issues, and provide solutions in a timely manner. They must also be able to communicate effectively with customers, and be able to explain complex technical concepts in a clear and concise manner.

What is Support Escalation Engineer Job Skills Required?

• Excellent problem-solving and troubleshooting skills
• Strong technical knowledge and experience
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure

What is Support Escalation Engineer Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience with Windows, Linux, and Mac operating systems
• Experience with networking technologies
• Experience with virtualization technologies
• Experience with scripting languages

What is Support Escalation Engineer Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking technologies
• Knowledge of virtualization technologies
• Knowledge of scripting languages
• Knowledge of customer service principles and practices

What is Support Escalation Engineer Job Experience?

• 5+ years of experience in technical support
• Experience in customer service
• Experience in troubleshooting and resolving complex technical issues

What is Support Escalation Engineer Job Responsibilities?

• Provide technical support to customers who have escalated their issues to a higher level
• Troubleshoot and resolve complex technical issues
• Provide guidance and advice to customers
• Quickly identify and diagnose customer issues
• Communicate effectively with customers
• Explain complex technical concepts in a clear and concise manner
• Work independently and as part of a team
• Work in a fast-paced environment
• Handle multiple tasks simultaneously
• Work under pressure