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Escalation Lead Jobs

Escalation Specialist Jobs
By Resident At United States
Performs both inbound and outbound support for escalated customers via phone and email to de-escalate and manage challenging situations and circumstances
Works independently to provide best in class customer experience by quickly and thoroughly addressing escalated customers’ concerns
Strong conflict resolution and de-escalation skills
Strong written communication skills and ability to recall and coherently summarize complex issues and situations
Experience handling a high volume of customer escalations
Highly detail oriented and thorough with excellent documentation skills and sense of personal accountability
Customer Support Technician, Epic Escalation
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from an Applied Systems office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Escalation Manager Jobs
By InvoiceCloud, Inc. At Braintree, MA, United States
Identify, manage, and record escalation trends and collaborate with other departments within the organization on product/integration/service defects and trends.
Help team members manage workload and create workstreams to improve metrics
Strong customer support experience - Ability to effectively communicate technical guidance and instruction to the team and clients.
4-year degree or equivalent work experience.
3+ years of software customer service and support experience required.
1-2 years of leadership experience
Senior Escalation Account Manager
By Salesforce At United States
Degree or equivalent relevant experience required
Deep knowledge of Tableau Products (e.g., Tableau Desktop, Tableau Server, Tableau Prep)
Knowledge of Enterprise Technical Environments & Change Policies
More details about our company benefits can be found at the following link:
Connect with internal and external collaborators.
Clearly identify and align around what must be done.
Escalation Specialist Iii Jobs
By Stealth Monitoring, Inc. At Dallas, TX, United States
Responsible for understanding client specific requirements.
Additional Duties & Responsibilities for Escalation Specialist III
Previous experience and success as a Detection Specialist preferred.
Knowledge of all verticals and system software within assigned division.
Computer literate and excellent knowledge of video monitoring software.
Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
Support Escalation Manager Jobs
By Linewize US At Charlotte, NC, United States
Manage customer tickets related to a Problem, and communication between engineering, support and the customers as per SLOs.
Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as IT Support or MSP
Past experience in a level 2-3 IT support role, triaging and handling complicated technical cases is a must
Experience with phone systems and internal ticketing systems such as (Netsuite, Zendesk, Servicenow, JIRA, Freshdesk, Dynamics)
Evidence of professional development e.g. vendor certifications (Cisco, MS, ITIL) or training courses, etc
Comprehensive benefits package including Medical, Dental, Vision, and 401K
Health Escalation Analyst Jobs
By Apple At Austin, TX, United States

Summary At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to ...

Escalation Engineer Jobs
By Zoom At Washington, United States
Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience
Excellent communication (both oral, written, and interpersonal) and customer escalation management skills are a must
General network knowledge (CCNA certification or equivalent experience)
Experience and knowledge of PBX systems are highly desirable
Minimum of a Technical Bachelor's Degree or relevant 3+ years of strong advanced Tier level Technical Support experience
Experience as a team leader or mentor, hands-on experience in mentoring, staff development or team work building
Escalation Manager Jobs
By Gigamon At United States
5-7 years customer-facing experience in escalation management, support management, customer success roles.
Excellent organization and project management skills with attention to details.
Use key escalation learnings to provide feedback to internal teams including engineering and product management for process and product improvements.
Calm demeanor, positive mindset, and highly empathetic to the experience of our customers. Exudes both confidence and humility.
Strong communication skills: listening, speaking, writing, tactful negotiation.
Ability to simultaneously manage multiple escalations.
Provider Escalation Liaison Jobs
By UST At United States
Ability to develop project management, meeting process, and presentation skills.
A Bachelor’s degree or a relevant combination of education and experience will be considered for this position.
Provides education and support on the PIR process.
One year experience in a healthcare-related field.
Ability to manage workload for multiple clients and vendors.
Strong analytical, planning, problem-solving, verbal, and written skills to communicate complex ideas.
Escalation Desk Specialist Jobs
By Apria Healthcare At , , Az $16.54 - $23.46 an hour
Comprehensive benefits package offered for eligible employees:
At least 2 years related experience is required.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
We recognize our veterans by offering a company paid day off for Veterans Day
Provides floor support for CS inbound/ CQ team members
Handle supervisor/escalated calls from CS/CQ
Anti-Money Laundering Escalation Team - Vp
By JPMorgan Chase Bank, N.A. At , Chicago, Il
Project management skills with ability to work independently on multiple assignments and meet deadlines in a fast paced environment
Prepare and present reports on projects and initiatives to senior management
Knowledge and experience with various JPMC bank systems (CDD, FCIP, Customer Assist and Client Central)
Review and investigate AML, PEP and negative media
Interface with WKO Makers and Middle Office, Client Owners, Legal and compliance to determine appropriate approvals and actions to mitigate risk
Ensure Know Your Customer documentation is accurately and timely documented for each event
Anti-Money Laundering (Aml) Risk Negative News Screening (Nns) Escalation Team Associate
By Morgan Stanley At , Baltimore, 21231, Md
Strong knowledge of Know Your Customer and Customer Identification Program, CDD and EDD requirements and expectations
Have an undergraduate degree in Business, Finance, or other, related field
Strong interpersonal skills and ability to communicate effectively both verbally and in writing
Working knowledge of MS Office
Certified as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license is a plus
Execute processes and tasks supporting the Firm's Centralized NNS program
Escalation Analyst Jobs
By Interapt At Louisville, KY, United States
A combination of 3 to 5 years of post-secondary education and work experience
Assist team members seeking education and/or issue resolution
Strong verbal and written communication skills
Be self-directed and able to work autonomously and manage fluctuating priorities.
Monitor and support the helpdesk for major incidents
Communicate and escalate incidents to proper support teams for timely resolution
Anti-Money Laundering Escalation Officer - Vp
By JPMorgan Chase Bank, N.A. At , Tampa, Fl
Project management skills with ability to work independently on multiple assignments and meet deadlines in a fast paced environment
Required Qualifications, skills and Capabilities
Prepare and present reports on projects and initiatives to senior management
Knowledge and experience with various JPMC bank systems (CDD, FCIP, Customer Assist and Client Central)
Review and investigate AML, PEP and negative media
Interface with WKO Makers and Middle Office, Client Owners, Legal and compliance to determine appropriate approvals and actions to mitigate risk
Associate, Anti-Money Laundering (Aml) Risk Negative News Screening (Nns) Escalation Team
By Morgan Stanley At , Baltimore, 21231, Md
Strong knowledge of Know Your Customer and Customer Identification Program, CDD and EDD requirements and expectations
Have an undergraduate degree in Business, Finance, or other related field
Strong interpersonal skills and ability to communicate effectively both verbally and in writing
Working knowledge of MS Office
Certified as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license is a plus
Execute processes and tasks supporting the Firm’s Centralized NNS program
Escalation Manager Jobs
By Lenovo At Morrisville, NC, United States
Work with management on new & innovative procedures to drive optimization and efficiency
Identify, manage and record trends and collaborate with our PE organization on product defects
5+ years of industry experience
Bachelors degree or 10+ years of experience in industry
Strong verbal and written communication skills
Interface with all stakeholders, internal and external
Escalation Manager Jobs
By Aisera At Palo Alto, CA, United States
3-5 years of consulting experience with excellent project management skills
Experience in enterprise technical support, escalation management, professional
Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
Knowledge/Familiarity with Python, Java, Javascript or other scripting/programming
Work internally with our Customer Success, Engineering & PM teams to coordinate
Be the Primary point of escalation for all Aisera customers

Are you looking for an exciting opportunity to take your career to the next level? We are looking for an Escalation Lead to join our team and help us provide the best customer experience possible. If you have a passion for problem-solving and a drive to exceed expectations, this is the job for you!

Overview The Escalation Lead is responsible for managing customer escalations and ensuring that customer issues are resolved in a timely and effective manner. The Escalation Lead will work closely with the customer service team to ensure customer satisfaction and provide guidance and support to the team. Detailed Job Description The Escalation Lead will be responsible for managing customer escalations and ensuring that customer issues are resolved in a timely and effective manner. The Escalation Lead will be responsible for identifying customer issues and escalating them to the appropriate team or individual. The Escalation Lead will also be responsible for providing guidance and support to the customer service team. The Escalation Lead will be responsible for monitoring customer feedback and providing feedback to the customer service team. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to handle customer escalations in a professional and timely manner
• Ability to identify customer issues and escalate them to the appropriate team or individual
• Ability to provide guidance and support to the customer service team
• Ability to monitor customer feedback and provide feedback to the customer service team
• Knowledge of customer service best practices
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• Experience with customer service software and systems
• Experience with customer escalations
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software and systems
• Knowledge of customer escalations
Job Experience
• 5+ years of customer service experience
• Experience with customer service software and systems
• Experience with customer escalations
Job Responsibilities
• Manage customer escalations and ensure that customer issues are resolved in a timely and effective manner
• Identify customer issues and escalate them to the appropriate team or individual
• Provide guidance and support to the customer service team
• Monitor customer feedback and provide feedback to the customer service team
• Ensure customer satisfaction