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Customer Escalation Representative Jobs

Customer Service Escalation Advocate, Afterpay
By Afterpay At Oakland, CA, United States
Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D, and disability benefits
Fraud Customer Escalation/Complaint Analyst (Hybrid)
By Citi At , Sioux Falls, 57108 $71,730 - $107,600 a year
5+ years’ experience in Credit Cards or Retail Bank, with specific experience in risk management.
Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment.
Demonstrated ability to develop a business case and influence others including senior management.
Partner closely with Fraud Client Experience team to ensure all identified opporutnities are captured as customer pain points (CPPs) in JIRA
Exceptional attention to detail with strong organizational skills.
Strong ability to oversee and manage multiple efforts/projects simultaneously.
Customer Support Technician, It Epic Escalation
By Inclusively At , Remote
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Customer Support Technician, Epic Escalation
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from an Applied Systems office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Escalation Manager Jobs
By InvoiceCloud, Inc. At Braintree, MA, United States
Identify, manage, and record escalation trends and collaborate with other departments within the organization on product/integration/service defects and trends.
Help team members manage workload and create workstreams to improve metrics
Strong customer support experience - Ability to effectively communicate technical guidance and instruction to the team and clients.
4-year degree or equivalent work experience.
3+ years of software customer service and support experience required.
1-2 years of leadership experience
Updox- Customer Service Escalation Specialist (Remote, Us)
By EverCommerce At Dublin, OH, United States
3+ years of experience in health care provider practice management or Electronic Medical Records software is preferred
Skills and Experience needed for success in this role:
Working closely with our Development Support, Customer Experience and Sales Teams
Bachelor's degree in computer science, engineering, networking, or related field preferred. Equivalent work experience considered
Experience in a customer-facing role troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Customer Services Escalation Specialist I
By Los Angeles Times At El Segundo, CA, United States
1+ years of experience in a customer service phasing role (call center, retail, etc.)
Strong written and verbal communication skills
Strong analytical thinking and problem-solving skills
Experience with Social media platforms (FB, Twitter)
Handle Tier 1 customer escalations - (phone, email & chat)
Ensure 24 hr. or less email response rates
Support Escalation Manager Jobs
By Linewize US At Charlotte, NC, United States
Manage customer tickets related to a Problem, and communication between engineering, support and the customers as per SLOs.
Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as IT Support or MSP
Past experience in a level 2-3 IT support role, triaging and handling complicated technical cases is a must
Experience with phone systems and internal ticketing systems such as (Netsuite, Zendesk, Servicenow, JIRA, Freshdesk, Dynamics)
Evidence of professional development e.g. vendor certifications (Cisco, MS, ITIL) or training courses, etc
Comprehensive benefits package including Medical, Dental, Vision, and 401K
Health Escalation Analyst Jobs
By Apple At Austin, TX, United States

Summary At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to ...

Escalation Engineer Jobs
By Zoom At Washington, United States
Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience
Excellent communication (both oral, written, and interpersonal) and customer escalation management skills are a must
General network knowledge (CCNA certification or equivalent experience)
Experience and knowledge of PBX systems are highly desirable
Minimum of a Technical Bachelor's Degree or relevant 3+ years of strong advanced Tier level Technical Support experience
Experience as a team leader or mentor, hands-on experience in mentoring, staff development or team work building
Escalation Manager Jobs
By Gigamon At United States
5-7 years customer-facing experience in escalation management, support management, customer success roles.
Excellent organization and project management skills with attention to details.
Use key escalation learnings to provide feedback to internal teams including engineering and product management for process and product improvements.
Calm demeanor, positive mindset, and highly empathetic to the experience of our customers. Exudes both confidence and humility.
Strong communication skills: listening, speaking, writing, tactful negotiation.
Ability to simultaneously manage multiple escalations.
Escalation Desk Specialist Jobs
By Apria Healthcare At , , Az $16.54 - $23.46 an hour
Comprehensive benefits package offered for eligible employees:
At least 2 years related experience is required.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
We recognize our veterans by offering a company paid day off for Veterans Day
Provides floor support for CS inbound/ CQ team members
Handle supervisor/escalated calls from CS/CQ
Escalation Analyst Jobs
By Interapt At Louisville, KY, United States
A combination of 3 to 5 years of post-secondary education and work experience
Assist team members seeking education and/or issue resolution
Strong verbal and written communication skills
Be self-directed and able to work autonomously and manage fluctuating priorities.
Monitor and support the helpdesk for major incidents
Communicate and escalate incidents to proper support teams for timely resolution
Escalation Manager Jobs
By Lenovo At Morrisville, NC, United States
Work with management on new & innovative procedures to drive optimization and efficiency
Identify, manage and record trends and collaborate with our PE organization on product defects
5+ years of industry experience
Bachelors degree or 10+ years of experience in industry
Strong verbal and written communication skills
Interface with all stakeholders, internal and external
Escalation Manager Jobs
By Aisera At Palo Alto, CA, United States
3-5 years of consulting experience with excellent project management skills
Experience in enterprise technical support, escalation management, professional
Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
Knowledge/Familiarity with Python, Java, Javascript or other scripting/programming
Work internally with our Customer Success, Engineering & PM teams to coordinate
Be the Primary point of escalation for all Aisera customers
Customer Service Escalation Advocate
By Afterpay At , San Francisco, Ca
Manage multiple dispute cases simultaneously in a efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D. and disability benefits