Register
Recruit Create CV

Customer Escalation Team Specialist Jobs

Customer Service Escalation Advocate, Afterpay
By Afterpay At Oakland, CA, United States
Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D, and disability benefits
Fraud Customer Escalation/Complaint Analyst (Hybrid)
By Citi At , Sioux Falls, 57108 $71,730 - $107,600 a year
5+ years’ experience in Credit Cards or Retail Bank, with specific experience in risk management.
Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment.
Demonstrated ability to develop a business case and influence others including senior management.
Partner closely with Fraud Client Experience team to ensure all identified opporutnities are captured as customer pain points (CPPs) in JIRA
Exceptional attention to detail with strong organizational skills.
Strong ability to oversee and manage multiple efforts/projects simultaneously.
Escalation Specialist Jobs
By Resident At United States
Performs both inbound and outbound support for escalated customers via phone and email to de-escalate and manage challenging situations and circumstances
Works independently to provide best in class customer experience by quickly and thoroughly addressing escalated customers’ concerns
Strong conflict resolution and de-escalation skills
Strong written communication skills and ability to recall and coherently summarize complex issues and situations
Experience handling a high volume of customer escalations
Highly detail oriented and thorough with excellent documentation skills and sense of personal accountability
Customer Support Technician, It Epic Escalation
By Inclusively At , Remote
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Customer Support Technician, Epic Escalation
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from an Applied Systems office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Updox- Customer Service Escalation Specialist (Remote, Us)
By EverCommerce At Dublin, OH, United States
3+ years of experience in health care provider practice management or Electronic Medical Records software is preferred
Skills and Experience needed for success in this role:
Working closely with our Development Support, Customer Experience and Sales Teams
Bachelor's degree in computer science, engineering, networking, or related field preferred. Equivalent work experience considered
Experience in a customer-facing role troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Customer Services Escalation Specialist I
By Los Angeles Times At El Segundo, CA, United States
1+ years of experience in a customer service phasing role (call center, retail, etc.)
Strong written and verbal communication skills
Strong analytical thinking and problem-solving skills
Experience with Social media platforms (FB, Twitter)
Handle Tier 1 customer escalations - (phone, email & chat)
Ensure 24 hr. or less email response rates
Escalation Specialist Iii Jobs
By Stealth Monitoring, Inc. At Dallas, TX, United States
Responsible for understanding client specific requirements.
Additional Duties & Responsibilities for Escalation Specialist III
Previous experience and success as a Detection Specialist preferred.
Knowledge of all verticals and system software within assigned division.
Computer literate and excellent knowledge of video monitoring software.
Decision Quality – Most decisions are correct and accurate using a mixture of analysis, wisdom, judgement, and experience.
Escalation Desk Specialist Jobs
By Apria Healthcare At , , Az $16.54 - $23.46 an hour
Comprehensive benefits package offered for eligible employees:
At least 2 years related experience is required.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
We recognize our veterans by offering a company paid day off for Veterans Day
Provides floor support for CS inbound/ CQ team members
Handle supervisor/escalated calls from CS/CQ
Anti-Money Laundering Escalation Team - Vp
By JPMorgan Chase Bank, N.A. At , Chicago, Il
Project management skills with ability to work independently on multiple assignments and meet deadlines in a fast paced environment
Prepare and present reports on projects and initiatives to senior management
Knowledge and experience with various JPMC bank systems (CDD, FCIP, Customer Assist and Client Central)
Review and investigate AML, PEP and negative media
Interface with WKO Makers and Middle Office, Client Owners, Legal and compliance to determine appropriate approvals and actions to mitigate risk
Ensure Know Your Customer documentation is accurately and timely documented for each event
Anti-Money Laundering (Aml) Risk Negative News Screening (Nns) Escalation Team Associate
By Morgan Stanley At , Baltimore, 21231, Md
Strong knowledge of Know Your Customer and Customer Identification Program, CDD and EDD requirements and expectations
Have an undergraduate degree in Business, Finance, or other, related field
Strong interpersonal skills and ability to communicate effectively both verbally and in writing
Working knowledge of MS Office
Certified as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license is a plus
Execute processes and tasks supporting the Firm's Centralized NNS program
Escalation Analyst Jobs
By Interapt At Louisville, KY, United States
A combination of 3 to 5 years of post-secondary education and work experience
Assist team members seeking education and/or issue resolution
Strong verbal and written communication skills
Be self-directed and able to work autonomously and manage fluctuating priorities.
Monitor and support the helpdesk for major incidents
Communicate and escalate incidents to proper support teams for timely resolution
Associate, Anti-Money Laundering (Aml) Risk Negative News Screening (Nns) Escalation Team
By Morgan Stanley At , Baltimore, 21231, Md
Strong knowledge of Know Your Customer and Customer Identification Program, CDD and EDD requirements and expectations
Have an undergraduate degree in Business, Finance, or other related field
Strong interpersonal skills and ability to communicate effectively both verbally and in writing
Working knowledge of MS Office
Certified as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license is a plus
Execute processes and tasks supporting the Firm’s Centralized NNS program
Escalation Manager Jobs
By Lenovo At Morrisville, NC, United States
Work with management on new & innovative procedures to drive optimization and efficiency
Identify, manage and record trends and collaborate with our PE organization on product defects
5+ years of industry experience
Bachelors degree or 10+ years of experience in industry
Strong verbal and written communication skills
Interface with all stakeholders, internal and external
Escalation Manager Jobs
By Aisera At Palo Alto, CA, United States
3-5 years of consulting experience with excellent project management skills
Experience in enterprise technical support, escalation management, professional
Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
Knowledge/Familiarity with Python, Java, Javascript or other scripting/programming
Work internally with our Customer Success, Engineering & PM teams to coordinate
Be the Primary point of escalation for all Aisera customers
Customer Service Escalation Advocate
By Afterpay At , San Francisco, Ca
Manage multiple dispute cases simultaneously in a efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D. and disability benefits

Are you looking for a challenging and rewarding role in customer service? Join our Customer Escalation Team as a Specialist and help us provide the best customer experience possible!

A Customer Escalation Team Specialist is responsible for providing customer service and support to customers who have escalated issues or complaints. They are responsible for resolving customer issues in a timely and efficient manner.

What is Customer Escalation Team Specialist Skills Required?

• Excellent customer service and communication skills
• Ability to remain calm and professional in difficult situations
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of relevant software and systems

What is Customer Escalation Team Specialist Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of relevant software and systems

What is Customer Escalation Team Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices

What is Customer Escalation Team Specialist Experience?

• Previous experience in customer service or related field
• Experience in resolving customer complaints and escalations
• Experience in providing customer service in a fast-paced environment

What is Customer Escalation Team Specialist Responsibilities?

• Respond to customer inquiries and escalations in a timely manner
• Resolve customer issues and complaints in