Escalated Customer Service Writer Representative

$16 / hour

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Receives, researches and responds to all incoming written correspondence.

Duties

• Diffuse escalated issues in the best interest of the Company
• Files or routes letter and source documents after entry.
• Keeps track of received letters and source documents.
• Compiles sorts and verifies all information received to respond to owner/guest issues.
• Make necessary corrections to information entered into the database.
• Keeps record of work completed.
• Communicate with our owners and guests on behalf of Mr. Siegel
• Communicate rationally with irate owners and guests
• Investigates all incoming mail and other sources of complaint/ issues in all programs including but not limited to CSD, Owner Relations Database and MR Apps.
• Answer incoming calls; create issue and if necessary forward issue to proper department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent follow up skills
• Good communication skills overall, verbally and written
• Organized, with the ability to multi-task

• Must be a self starter
• Team player

Education and/or Experience

High school diploma or general education degree; and six months to one year related experience and/or training; or equivalent combination of education and experience. Some college education preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Must have an understanding of legal terminology and be proficient in Legal Research.

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision.

Why Westgate?

• Employee Assistance Program (EAP)
• 401K with generous company match
• Tuition Assistance
• Advancement & development opportunities
• Paid Time Off (PTO) – vacation, sick, and personal
• Community Involvement Programs
• Get access to your pay as you need it with our Daily Pay benefit
• Comprehensive health benefits – medical, dental and vision
• Military Leave
• Wellness Programs
• Paid Holidays
• Flexible Spending Accounts
• Family benefits including pregnancy, and parental leave and adoption assistance
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Pet Insurance

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.