Epic Pb Application Analyst Ii

POSITION SUMMARY:
The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.
Position: EPIC PB Application Analyst II
Department: Enterprise Business Systems
Schedule: Full Time
ESSENTIAL DUTIES/RESPONSIBILITIES:

• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business;
• Conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts;
• Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.
• Informs and advises customers on information system technologies' functionality, costs, benefits, and implementation requirements.
• Responsible for proactively identifying opportunities to apply technologies to business processes.
• Perform other duties as assigned or necessary
• Align with other IT functional areas to remain apprised of project status and inform customer management of progress.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
• Assess near-term needs, utilizing structured interview processes to establish business priorities.
• Participate in an on call customer support rotation during normal business hours and off hours
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities;
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic
• Document all aspects of the project plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department's operating objectives.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:

• Bachelor's degree preferred.
• Associate's degree (or equivalent combination of formal education and experience).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• None

EXPERIENCE:

• Business unit experience that includes working closely with IT in the development and implementation of systems.
• Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or

KNOWLEDGE & SKILLS:

• Knowledge of the assigned business area's products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
• Proficiency in Microsoft Office products.
• Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
• Ability to solve problems often spanning multiple environments in a business area.
• Understanding of how IT affects an organization and ability to link it to redesigned business process
• Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization
• Strong written communication skills, including project documentation and technical writing.

Epic Analysts:
Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application.
Additional experience desired:
Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
Experience in the strategic use of technology in managing and growing a business.
Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus.
Req id: 27305