Entry Level Content Moderator - All Shifts (On-Site)

This position is a full-time position on-site (San Ramon, CA). We are hiring for ALL Shifts - weekend coverage needed.
Trust & Safety Associate (Content Moderator)
The Trust & Safety team is comprised of an elite group of policy gurus, critical thinkers, specialists,and admins, whose mandate is keeping our clients social media content compliant through crafting,debating, implementing, adjusting, and enforcing, content policy.
Role:
As a VACO SF Trust & Safety Associate, you will be responsible for reviewing, analyzing, and applying policies, compliance guidelines, and other standards to escalated content within asked areas (social media content, chats and comments) - ensuring the highest degree of accuracy, timeliness, and professionalism in terms of enforcement and other related workflows. In addition, you will be responsible for carrying out other key policy operations functions, from working cross functionally to train and support other teams within Trust & Safety and Policy Enforcement, to collaborating with other team members to drive impactful improvements in the team's processes and tools.
Responsibilities:
● Maintain a high level of familiarity with client policy verticals which includes compliance guidelines
● Review escalated and user-reported content for compliance with client policy guidelines
● Meet and/or exceed ambitious core work targets
● Identify global & local trends and monitor major violators in the online community
● Respond to additional requests and projects as needed
Requirements:
● Outstanding written and verbal communication skills
● Demonstrable capacity for critical thinking, analysis, and attention to detail
● Strong work ethic in both an individual and collaborative environment
● Ability to thrive in a fast-paced workplace
● Professional working proficiency in English
● Professional working proficiency in Spanish or additional language is a plus

Examples of Shifts

Night Shift 11pm-7:30 am

Swing Shift 3 pm-11:30 pm
Swing Shift 12 pm - 8:30 pm

Day Shift 9 am-5:30 pm

Morning Shift 7am-3:30pm

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure: [$18-$20/HR]. The individual may also be eligible for discretionary bonuses.

Desired Skills and Experience
● Outstanding written and verbal communication skills
● Demonstrable capacity for critical thinking, analysis, and attention to detail
● Strong work ethic in both an individual and collaborative environment
● Ability to thrive in a fast-paced workplace
● Professional working proficiency in English
● Professional working proficiency in Spanish or additional language is a plus