Commercial Operations Coordinator, All Shifts

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

What You’ll Be Doing

• Based on existing driverless operations procedures you will further engage a diverse set of team members to develop and mature executable operational procedures and checklists to enable a safe, ongoing garage operation to perform launch and land functions of Autonomous Vehicles (AVs)
• Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution
• Lead and assist in the documentation, communication, and implementation of procedures for Pit Crew Operations including, but not limited to vehicle preparation, cleaning and charging, and lost and found
• Hire, grow, develop, manage, and lead a team of Pit Crew Operators in the safe, efficient execution of garage and fleet operations
• Ongoing operational efficiencies gained by driving continuous improvement from identification to implementation of procedural changes

What You Must Have

• Ability to work both remotely and on-site in one or more of our San Francisco offices and garages
• Tough problems and setbacks do not deter you; you see them as exciting challenges and growth opportunities
• You are a tenacious teammate, with a bias toward action and a continuous improvement approach. You work well with others
• Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)
• The ability to communicate key issues coherently and confidently to diverse stakeholder groups
• Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company

Bonus points!

• Competency in Jira, Jama, Lucidchart, Smartsheets, and/or Looker
• Operational experience with a large, 24/7 frontline workforce
• Entrepreneurial experience/ownership mentality or other innovation history
• Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety
• Mobility or transportation experience, particularly with a large fleet

The salary range for this position is $32.00 - 34.00/hour. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Fertility Benefits
• Pre-tax Commuter Benefit Plan for non-remote employees
• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
• Monthly wellness stipend
• Paid parental, jury duty, bereavement, family care, and medical leave
• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
• We’re Vested
• We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
• You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. We offer a new kind of equity program called Recurring Liquidity Opportunity (RLO), which combines IPO-like liquidity with the stability of remaining private - learn more about RLO here
• We’re Independent
• Flexible Spending Account
• Flexible vacation and company paid holidays
• Competitive salary and benefits
• We’re Integrated
• 401(k) Cruise matching program
• CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here
• Dependent Care Flexible Spending Account, subsidized by Cruise
• Subsidized mental health benefits
• Medical / dental / vision, AD+D and Life
• We’re Funded
• One Medical membership
• Healthy meals and snacks provided for non-remote employees
• Our benefits are here to support the whole you:

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.