Entry Level Bilingual Sales And Service Representative

Do you want to join a company voted as one of Fortune’s 100 Best Companies to Work For? Comcast / Xfinity is the next stop on your career journey. Our bilingual (English/Spanish) team is growing, and we are looking for the area’s top customer service and sales professionals to join our team.

The ideal candidate for this entry level role is looking for a long-term career where the sky is the limit for growth. They are responsible for using their bilingual skills to connect with Comcast / Xfinity customers to promote and sell our products and services. You will be customer service oriented and able to effectively communicate with our English and Spanish speaking customers in a professional and positive manner.
*This is a fully remote position but must live within the Comcast Central footprint to apply due to occasional in-person trainings, team buildings and onsite meetings.
Entry Level Bilingual Sales and Service Representative Benefits:

• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
• Paid training
• 401k available after 90 days
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
• Tuition Reimbursement (where applicable)
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)

Entry Level Bilingual Sales and Service Representative Compensation:

• Our average performers make a minimum of $46,960 annually!
• Competitive salary based on experience

Entry Level Bilingual Sales and Service Representative Responsibilities:

• Ability to execute successfully on an expected call flow on every interaction.
• The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
• Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
• Build a positive work relationship with customers to enhance the image and public perception of a company.
• Must be available to work nights and weekends, variable schedule(s) and overtime as necessary.
• Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.
• Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.
• Regular, consistent and punctual attendance.
• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
• Present, promote and sell products/services using solid arguments to existing and prospective customers.
• Achieves overall performance goals of the organization.
• Other duties and responsibilities as assigned.
• Attends training as required.
• Ability to create value around all of our products and services and tailor a package to fit our customer's needs.

Entry Level Bilingual Sales and Service Representative Qualifications:

• High School Degree or equivalent
• Demonstrates the ability to work independently with little or no supervision
• Some sales experience preferred but not required – we will TRAIN you!!
• Bilingual English/Spanish

Other qualifications:

• A steady work surface
• Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.
• A comfortable chair
• Must have “home office” space in your home with the following requirements:
• Adequate lighting
• In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
• Have a quiet work area in a location that provides privacy from other people, activities, and noise

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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