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Emergency Communication Records And Reporting Specialist

Company

City of Aurora, CO
Address , Aurora, 80016, Co
Employment type FULL_TIME
Salary $55,259 - $75,981 a year
Expires 2023-07-29
Posted at 11 months ago
Job Description
JOB LOCATION
Aurora911 23911 E Arapahoe Rd Aurora, Colorado 80016-4120
City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
  • Make a difference in the lives of real people every day
  • On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
  • Diverse community
  • Light rail station minutes away
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Access to innovation workspaces
PRIMARY DUTIES & RESPONSIBILITIES
Hiring Range: $26.57 - $36.53/hourly ($55,259.32 - $75,981.40 annually), based on education and professional experience which exceeds minimum qualifications.
Full Salary Range: $26.57-$41.51 hourly ($55,259.32 - $86,342.69 annually)
Bilingual team members may also qualify for additional compensation.
In addition to progression, the City of Aurora provides:
  • Aurora911 also provides all team members with direct access to psychological services and wellness/resiliency resources, at no cost to the employee.
  • Well-Funded General Employees Retirement Plan
  • Annual cost of living increases (averaging 3% per year)
  • Free electric vehicle (EV) charging
  • Highly competitive total compensation package
  • Peer Support and Chaplain program
  • On Site Fitness Center, and overall employee well-being programs
  • Free, Secure Parking
  • Formal Mentoring opportunities
  • Qualifying team members will receive a high-performance bonus.
Career Enrichment Opportunities
Aurora911 provides opportunities to participate in a growing variety of specialty assignments, including but not limited to:
Peer Support
Recruitment Team and Career Counseling
Mentoring
Recognition and Team Building
Tactical Dispatching (TERT) – in development
Public Information Team – in development
Continuing Education
The City of Aurora offers a generous tuition reimbursement program for employees, as well as a robust employee learning system which offers a variety of in-person learning and thousands of on demand virtual learning sessions for a wide variety of topics.
Aurora911 also offers continuing education and development for technical and human skills, including leadership development and access to industry-specific certifications through APCO and NENA.
OVERVIEW OF POSITION / DEPARTMENT
The Mission of Aurora911 is to get the Right Resources to the Right Place at the Right Time, for Everyone, Every Time.
Aurora911’s Vision: Aurora911 will be a nationally recognized leader in transforming emergency and non-emergency communication services. As an empowered and creative team, we will continuously identify new and transformative ways to connect our community with the resources necessary to thrive. We will accomplish these goals through continual investment in our employees' professional success, engagement and satisfaction through an intentional focus on people, partnerships and processes.
  • Aurora911 is staffed by public safety professionals who are trained to answer and triage 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire, paramedic, and alternative response resources. Our dedicated 9-1-1 professionals gather and analyze critical life-safety information from callers and send the information via computer to police, fire and or paramedic dispatchers who are responsible for coordinating the response of field responders. The Aurora911 team works in partnership with Aurora Police Department, Aurora Fire Rescue, Falck ambulance, Aurora Mobile Response Team, Information Technology, and other city departments to ensure the safety and quality of life for residents, businesses and visitors in the City of Aurora.
  • Aurora911 processes 9-1-1 and non-emergency calls from the citizens and visitors in the City of Aurora. Over 600,000 telephone calls for service are received annually, the majority of which result in the dispatch of police, fire, rescue, or emergency medical responders.
  • The Records and Reporting Specialist is a self-propelled professional who is responsible for receiving, researching, reviewing and releasing discoverable public safety communications information, records and reports to internal and external public safety personnel and the public; processes Open Records and CCJRA and other judicial records requests; redacts and confirms releasability of records and ensures strict compliance with deadlines prescribed by law and policy; Maintains strong working relationships with City and District Attorney’s offices and other city departments; responsible for creating and collecting and reporting statistical data specifically related to departmental activity, departmental performance measures, and service level delivery; and will develop the ability to retrieve CAD data through reporting features.
PRIMARY DUTIES & RESPONSIBILITIES
  • Serves as liaison between Aurora911 and other internal and external stakeholders, regarding requests for records and reporting information.
  • Receive and prioritize routine and urgent requests to ensure deadline success for departmental records, data, reports and judicial discovery, the fulfillment of Colorado Open Records Act requests, and the sharing of CJIS data maintained by the department. These requests may come from the public, internal COA partners, external judicial entities, and other stakeholders, and exist through various forms (digital, written, automated).
  • Maintains a system of organization to accurately track and report incoming, pending and completed requests, to ensure timely turnaround of request fulfillment and account for time spent per request.
  • Works closely with other city departments, outside public safety agencies, and City Attorney offices for Douglas, Arapahoe, and Adams counties.
  • Operate a variety of public safety communications equipment including 911 call data retrieval, advanced location systems, computer aided dispatch systems, public safety radio system, instant recall recorder and internal records requests systems and workflows.
  • Provides guidance, information, and assistance to requestors; refer and/or transfer matters to outside agencies as appropriate.
  • Performs duties in compliance with records retention in compliance with all applicable fulfillment laws, policies, and procedures.
  • Maintains complex record keeping and reporting systems.
  • Provides training, guidance and assistance to other city employees who access the recording system. Assists with initial onboarding and introduction to the unit, and its processes.
  • Researches and solves report, record, and identification problems.
  • Performs additional duties as assigned.
  • Tracks, distributes, files and scan documents and audio recordings.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
  • High School Diploma or GED. The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume
Licenses and Certifications:
  • Certified as a Notary Public by the State of Colorado (or the ability to acquire certification within the first year of employment)
  • CCIC/NCIC Operator Security Number (or the ability to require an OSN)
Experience:
  • Experience in creating, administering, and providing data reports utilizing CAD, SQL, RMS, phone systems and other public safety related data platforms.
  • Redaction experience highly preferred.
  • Experience with complex record keeping (examples: request tracking, deadlines, invoicing, workflows, project timelines)
  • Two (2) years of Experience working with criminal justice records, public safety communications records (CAD and audio recording), and Open Records processing.
Knowledge:
  • Working knowledge of Colorado Open Records Act (CORA)
  • Customer service principles and problem resolution techniques.
  • Applicable tools and equipment operations.
  • Applications of policies and procedures into work processes.
  • Operational characteristics of public safety telecommunications equipment
  • Working knowledge of Colorado Criminal Justice Records Act (CCJRA)
  • Applicable Federal, State, and local laws, codes and regulations
  • Modern office technology and equipment, including computers and job-related software applications.
  • Principles and practices of complex record keeping and documentation (examples: request tracking, invoicing, deadlines, project timelines, workflows)
  • Geographic features and locations within the area served.
  • English usage, spelling, grammar, and punctuation.
Abilities:
  • Establish and maintain priority of workload through well-organized prioritization tactics.
  • Remain subject to callback and holdover as needed to fulfill urgent requests.
  • Clearly speak, write, and comprehend American English language.
  • Work in an environment that requires rapid multi-processing and methods of product delivery
  • Work under pressure, exercise good judgment and make sound decisions in emergency situations.
  • Read and interpret maps and other navigational resources.
  • Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time
  • Demonstrate excellent integrity, accountability, and transparency in work activity.
  • Respond to and resolve difficult and sensitive inquiries and complaints
  • Independently utilize a variety of software, computer systems and other technology
  • Confident working knowledge of Microsoft Office 365; including Word, Excel, Teams, OneDrive.
  • Adapt to changes in workload while maintaining high quality and timeliness of deliverables.
  • Interpret and apply Federal, State and local policies, laws and regulations.
  • Establish and maintain accurate records, logs, and files.
  • Maintains excellent documentation practices, which allows for effortless research into past and pending work efforts.
  • Interact with others with professionalism and emotional intelligence.
  • Protect sensitive and confidential information acquired during business.
  • Work independently without the need for close supervision
Essential Personnel:
  • Members of Aurora911 are considered essential personnel and are subject to call back or extended shifts in order to ensure continuity of services to the city.
Physical Demands:
  • Frequent speech communication and hearing to maintain communication with employees and citizens
  • Occasional lifting, carrying, walking, and standing
  • Hearing and listening to maintain communication to handle and dispatch emergency calls
  • Frequent use of hands and fingers to handle, feel, or operate computer and radio
  • Sitting for length periods of time
  • Use of a headset and radio to communicate for the entire work shift
  • Frequent hand/eye coordination to operate computer screens and keyboard
  • Light physical activity requiring lifting, pushing or pulling up to 10 pounds with or without assistance
  • Vision to read reports and other written material
  • Vision with normal color vision to read computer screen
  • Clear speech communication to effectively communication with citizens and public safety organizations
Work Environment:
  • Work may occur in a hybrid of office/home locations, determined by department need,
  • Essential duties performed primarily in clean, comfortable environment.
  • Various noise levels with period of high activity and volume
Equipment Used:
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
  • Computer and other standard office equipment, which includes multiple monitors
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.