Email Booked Guest Specialist (Remote)

Job ID 6202 Location Miami, Florida Date posted 05/09/2023

The Email Booked Guest Specialist oversees the pre-cruise digital guest communication programs for booked guests. This includes aligning strategy and prioritization with key revenue and operations stakeholders within internal teams, including Shore Excursions, Bar, Spa Treatments, Dining, and Retail; as well as operations, guest support, and entertainment awareness initiatives.
Job Functions

• Oversees the implementation of outbound email and app notifications leveraging in-house creative, development, and operations teams
• Support BG merchandising manager and personalization manager on marketing initiatives. Develop and report on BG email insights that drive better segmentation, email performance, and revenue results.
• Coordinate with key stakeholders from guest revenue and operations departments, as well as booked guest merchandising team to strategize, prioritize, and implement the booked guest email and notification program
• Analyses and reports on key communications KPI's, including email metrics, traffic, revenue, and operational metrics
• No travel
• Participate in weekly and monthly team meetings to brainstorm and ideate campaign optimization, testing concepts and new technology to drive higher response from marketing investments.
• Provide reporting and program metrics to internal stakeholders on the status of marketing programs to ensure all impacted departments are aware (including: guest commerce, customer service, trade marketing, business intelligence, booked guests)

Qualifications

• Excellent communication and presentation skills with a thorough understanding of how to communicate effectively in direct marketing channels;
• Experience working in a corporate environment that required planning amongst cross-functional business units;
• Bachelor's Degree, Marketing - preferred
• Background in marketing automation
• Understanding of creative process to implement email programs;
• Preference to be a team player—versus an individual performer.
• Passion for email and customer communication;
• Excellent sense of humor
• Ability to analyze results to help make program enhancements over time;
• 2+ years - work experience in marketing or email communication
• Experience with travel industry preferred;
• Advanced proficiency in the MS Office Suite, Power Point, Excel ESP providers like Exact Target, Mailchimp.

The salary range for this role is from $51,600 - $75,300. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Health Benefits:
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Employee Assistance Program and other mental health resources
• Paid Time Off
• Personal and professional learning and development resources including tuition reimbursement
• Employee Stock Purchase plan
• Additional programs include company paid term life insurance and disability coverage
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Financial Benefits:
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Cost-effective medical, dental and vision plans
• On-site preschool program, wellness center, and health clinic at our Miami campus
• Other Benefits
• 401(k) plan that includes a company match

About Us
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.