Education Savings - Process Improvement

Principal Duties and Responsibilities

• Develop a cadence for regular analysis and reviews of processes.
• Work cross-functionally to ensure consistency in policies, procedures, and practices.
• Analyze data on ESA reimbursements to identify trends and potential improvement opportunities.
• Assist the Senior Director, Process Improvement and Senior Manager, Process Improvement with the review of processes, policies, and procedures to identify opportunities for improvement in the delivery of scholarship operations and administration.
• Promote the establishment, maintenance, and communication of departmental processes, policies, and procedures.
• Assist in creating and/or overseeing the review and maintenance of written guidance for both internal use and external consumption, including training materials, and handbooks.
• Promote process efficiency to the highest level of customer delight.
• Assist in the creation of and/or maintenance of up-to-date data reports on the program for cross-departmental use.
• Assist in the creation and/or leadership of cross-departmental teams to implement process improvement with the dual aim of operational compliance and a high-quality customer experience.
• Proactively identify process challenges and work collaboratively to find solutions.
• Oversee the establishment and maintenance of systemic process oversight, including review and improvement
• Work cross-functionally to ensure consistency in policies, procedures, and practices.
• Promote the establishment, maintenance, and communication of departmental processes, policies, and procedures.
• Proactively identify process challenges and work collaboratively to find solutions.
• Assist in monitoring changes in statute or rule that may impact processes, and update policies, practices, and procedures accordingly.
• Assist in the creation of and/or maintenance of up-to-date data reports on the program for cross-departmental use.
• Serve as a resource for internal teams, including customer escalations, in matters that may have customer impact.
• Oversee the establishment and maintenance of systemic process oversight, including review and improvement
• Serve as a resource for internal teams, including customer escalations, in matters that may have customer impact.
• Assist in the creation and/or leadership of cross-departmental teams to implement process improvement with the dual aim of operational compliance and a high-quality customer experience.
• Work to catalog current processes in a given area and develop process maps.
• Promote process efficiency to the highest level of customer delight.
• Assist in creating and/or overseeing the review and maintenance of written guidance for both internal use and external consumption, including training materials, and handbooks.
• Assist the Senior Director, Process Improvement with the review of processes, policies, and procedures to identify opportunities for improvement related to ESA expense eligibility and management.
• Assist in monitoring changes in statute or rule that may impact processes, and update policies, practices, and procedures accordingly.
• Develop a cadence for regular analysis and reviews of processes.