Ecommerce Platform Manager Jobs

Join the company that helps make American manufacturing possible. You’ll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards.
eCommerce Platform Manager
Key Responsibilities:

• Assist with planning and budgeting for future expansion projects as it relates to business growth, efficiencies, and routine upgrades. Providing transparency and recommendations on project trade-offs, understanding, and coordinating dependencies across multiple teams with competing priorities.
• Technology liaison for eCommerce projects and decisions pertaining to key eCommerce platforms and technical toolsets (Optimizely B2B Cloud, Moblico, TradeCentric).
• Configure system in alignment with digital strategy - understands audience segmentation and restriction use cases to ensure we have the requisite data pipelines and data segmentations to evolves with the business needs.
• Supervises the curation, development and preparation of technical documentation (e.g., runbooks, etc.).
• Collaborate with the McNaughton-McKay infrastructure teams to lead new technical integrations between eCommerce and digital technology tools and the McNaughton-McKay backend, and evolve integrations as required.
• Provides technical expertise in establishing specific standards, patterns, and procedures.
• Technical and functional lead for eCommerce implementations across the entire McNaughton-McKay organization and expansions.
• Translation of eCommerce strategy into detailed requirements for prototype construction and final product development by internal and 3rd party engineering teams.
• Configure and deploy catalog punchout (OCI and cXML) integrated to the eCommerce websites, leveraging various third-party platforms based on customer needs (e.g., Ariba, Coupa, etc.)
• Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations. Provides support during outages.
• Management and categorization of backlog items based on business needs, maintaining acceptance criteria and defined business value, and translate product strategy into detailed requirements and prototypes
• Provides tier 2 troubleshooting for all eCommerce applications, this may involve reviewing system logs and API trace information with submissions of tickets and change requests to appropriate eCommerce software vendors as needed
• Contributes to, maintains, and communicates the ecommerce product strategy that identifies and fills product gaps, generates new ideas that grow market share, improves customer experience and drives growth.
• Collaborates with eCommerce, sales/marketing, project management, and 3rd party development teams to reconcile user needs and requirements within given engineering constraints.

Knowledge/Skills/Abilities:

• Ability to develop strong relationships both internally and externally, lead through influence, marshal resources and drive alignment across diverse teams.
• Excellent verbal and written communication skills focused on a broad range of stakeholders from executive leadership to 3rd party developers and marketers.
• Experience performing impact analysis for potential changes in scope and ability to administer change management processes within a specified framework, including regularly reviewing issue management and change control logs to understand status and identify potential risk situations
• Experience authoring and managing product requirements and release deliverables
• Ability to work efficiently in a fast-paced work environment while managing multiple priorities
• Able to properly prioritize requests according to urgency, priority and budget.
• Ability to learn and adapt new technology concepts very quickly
• Strong understanding of web standards, usability, site design, and B2B omnichannel eCommerce, portals, punchouts, marketplaces and APIs preferred
• Strong logical, analytical and troubleshooting skills

Location: This role can be physically based from any of our locations in GA, MI, SC, NC, OH, and TX and qualifies for hybrid work after onboarding and 3 months of employment. To view our locations, please visit our website at www.mc-mc.com.
We appreciate your interest in McNaughton-McKay Electric Company. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.