E-Commerce & Merchandise Manager Jobs

Job Summary

We are seeking an experienced and highly motivated E-Commerce & Merchandise Manager with expertise in Shopify to oversee our retail logistics operations! As an E-commerce Manager, you will be responsible for overseeing and managing our online store operations on the Shopify platform. You will play a key role in driving the growth and success of our e-commerce business.

Key Responsibilities

• Collaborate with the marketing team to create and execute effective digital marketing campaigns, including email marketing, social media promotions, and SEO optimization.
• Continuously improve the user interface and user experience (UI/UX) of our Shopify store to enhance customer satisfaction and drive sales.
• Develop and implement strategies to increase sales, improve conversion rates, and enhance the overall customer experience.
• Manage relationships with external partners, including shipping carriers, payment gateways, and app developers, to ensure smooth integration and operation of our e-commerce platform.
• Collaborate with the Director of Retail Merchandise and Manager of Retail Marketing to ensure that the fulfillment process, event merchandising, and logistics is aligned with company goals and standards.
• Stay updated with the latest e-commerce trends, Shopify updates, and industry developments to ensure our online store remains competitive.
• Oversee all aspects of the retail e-commerce supply chain, inventory management, order processing, shipping, and event logistics.
• Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Other duties as assigned.
• Troubleshoot and resolve any technical issues related to Shopify, liaising with Shopify support or developers as necessary.
• Manage and motivate a team of event, shipping and logistics staff to ensure that all e-commerce orders are fulfilled accurately and efficiently, and on-site tour retail outlets are merchandised and operated for an optimal guest experience.
• Collaborate with cross-functional teams, including marketing, sales, and customer service, to align e-commerce strategies with overall business objectives.
• Lead a team of e-commerce and warehouse staff, providing guidance, training, and support to drive their performance and achieve business goals.
• Manage and optimize our Shopify store, including product listings, inventory management, and order fulfillment.
• Control $3M+ worth of sales and inventory.
• Ensure that the shipping and logistics areas are clean, organized, and safe at all times.

Requirements

• Excellent problem-solving skills and the ability to analyze data to identify areas for improvement.
• Shopify experience preferred, with a demonstrated understanding of the platform's features and functionalities.
• Ability to communicate effectively with internal and external stakeholders.
• Proficiency in analytics and reporting tools to track and measure key performance indicators (KPIs) for business success.
• Strong leadership skills and the ability to manage a team effectively.
• Flexible schedule, including evenings and weekends as needed.
• 3+ years of experience in e-commerce fulfillment and logistics management.
• Experience in managing Shopify stores, including product listings, inventory management, and order fulfillment.
• Knowledge of e-commerce best practices for optimizing sales, conversion rates, and customer experience.
• Strong understanding of shipping carrier regulations and compliance requirements.
• Bachelor's degree in supply chain management, logistics, or a related field preferred.

Compensation

The expected annual base salary for this non-exempt role is $65,000 - $70,000. Final offers for this role will be made within the parameters of the salary range provided. Years of experience, skills, and other factors are considered when determining the salary offered. Total compensation & offer package will include the following:

• Self-Directed Paid Time Off, Parental Leave
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Sacramento Kings home game tickets, team store discounts, and more!
• Employer 401K match