Ecommerce Manager Jobs

Become an integral part of Purpose-Built Trade Co, the leading industrial outfitter with a rapidly growing following. Known as Home of the Trades, we’re committed to the essential support of America’s tradespeople.

We listen, curate, and develop products and services that drive physical, emotional, and commercial wellbeing.

Our Mission is simple – Make each trade and community #stronger, everyday!

The Ecommerce Manager & Guest Experience Manager is responsible for managing the overall look & feel of our website’s product pages, catalog(s), and enabling our guests to find what they are looking for an intuitive & welcoming way.This is a highly cross functional role working closely with Marketing, Creative, and Procurement to provide and lead an amazing Omni-Channel Guest Experience.

Responsibilities:

Digital Merchandising

• Develop digital merchandising plans to boost sales. Optimize site based on inventory trends, stock availability, price increases,
• Create best-in-class product pages, filtering, navigation, and ‘shop-by-trade” content and products.
• Update all event related content and planning.
• Write engaging product descriptions that will convert our visits into customers.
• Understand critical features and benefits of all products and which specific trades and/or archetypes of consumers are most likely to purchase.
• Work closely with creative teams to ensure key performance metrics are growing and/or optimized such as ABV, SMS Attach Rate, Email Click Thru and overall visits.Report out metrics and insights on a weekly basis.
• Execute all website content updates, including product input, merchandising, key details, homepage, landing pages, brand pages and product pages.
• QC all links and copy for email, Instagram Shops, etc.Review and test the guest experience daily and weekly.
• Set standardized operating procedures and create training documents for product deployment
• Capture creative content and imagery for product catalog management.Flats, Shop this Fit, etc.
• Play key role in the migration from WooCommerce to Shopify +
• Oversee the production and maintenance of the company’s catalogs for both owned and non-owned brands (ie – Trade Money + Purpose-Built)
• Be the Primary support in communicating action items, follow up tasks, and answering ad hoc questions for omni related items.

Omni Guest Experience & Service

• Develop best-methods for consolidating all inbound or disparate guest requests – from order updates through returns and exchanges – including Social Media Requests, 1-800, Support Emails, etc.
• Assist guests and fulfillment operations with complex refunds, exchanges, etc. that require escalation.
• Lead our guest experience and service division during the initial launch phase
• Be the Liaison between shop operations for all BOPIS related items and the successful in-store pick-up experience.

Requirements and skills:

Your background: What kind of person will thrive in this role?

You Should have:

• 2-4 years of experience in Copy Writing.
• Understand what it means to be customer-centric in your approach to everything
• Analytical and multitasking skills
• Excellent organization & attention to detail
• Persuasive, builds enthusiasm, and inspires the customer to buy (Engaging)
• Experience with Shopify is required (ideal candidate also uses Shopify +)
• Demonstrates a sense of urgency
• Exhibits an authentic desire to exceed the guest' expectations (Welcoming)
• 2-4 years of Merchandising Experience – both in-store and online.
• Excellent communication skills
• BA/BS Preferred

And everyone you work with should describe you as…

• Having a positive upbeat personality
• A strong communicator who can gauge an audience and adapt accordingly
• A good team player

And you should be motivated by…

• Having fun in an environment low on politics, high on transparency, and comfortable with jeans, shorts, hoodies, and dogs or kids in the office.
• Learning how to do something well by doing it, not be reading a manual or going to formal training. If you need a ton of handholding or you yourself are a micro-manager, this is not the place for you.
• Working in a lean, results oriented environment, where you’ll be expected to do more, take on more, and achieve more every quarter.

What Benefits do you Receive?

At Purpose-Built we hire the best people and are committed to supporting our team members and rewarding them for their work. You can expect us to offer highly competitive pay, incentives based on company performance and other benefit packages.

Purpose-Built is proud to be an Equal Opportunity Employer. For more information about our business and who we are please visit our website. We look forward to hearing from you!