Ecommerce And Community Manager

LightWater Biosciences (www.lightwaterskin.com) is a mission-driven skincare startup grounded in science. We deliver fresh food-like, preservative-free skincare. Our manufacturing model and ingredient concept are both disruptive to an industry that hasn't changed much in several decades. The founders include a multidisciplinary team of world-leading bioscientists, Harvard dermatologists, and successful entrepreneurs.

You will be able to do meaningful work with essential responsibilities from Day 1, build and develop your expertise in a start-up, and benefit from a supportive organization to perform at your peak. You will join a community of hardworking and motivated co-workers who are changing the future of skincare and beauty.

Our mission is to feed skin with active ingredients that are as fresh, pure, and efficacious as the food we aim to eat. We bridge the divide between beauty and wellness, between external and internal nutrition.If you want to lead the exciting eCommerce growth of a beauty startup and you care about collaborating with passionate colleagues, serving consumers, and making business choices based on what’s better for the planet, please join us!

Position Overview

We are looking for a versatile Ecommerce & Community Manager who will play a pivotal role in driving online sales growth while fostering a vibrant and engaged community of skincare enthusiasts. This role requires a strategic thinker with a passion for skincare and the ability to cultivate meaningful relationships with our customers.

Ecommerce Management:

• Oversee the day-to-day operations of the ecommerce website, ensuring user-friendly navigation, clear product presentation, and an optimized checkout process.
• Implement best practices for search engine optimization (SEO) to improve organic visibility and website traffic.
• Collaborate with cross-functional teams to plan and execute promotions, campaigns, and product launches to maximize sales opportunities.
• Develop and execute a comprehensive ecommerce strategy focused on driving revenue, enhancing user experience, and increasing customer retention.
• Manage the day-to-day operations of the ecommerce platform, including product listing, pricing, inventory management, and order fulfillment.

Community Engagement:

• Respond promptly to customer inquiries, comments, and feedback, providing exceptional customer service and building brand loyalty.
• Nurture and expand our online community of skincare enthusiasts through social media platforms, forums, and other digital channels.
• Develop and implement community engagement initiatives, including interactive discussions, webinars, and virtual events.
• Collaborate with influencers and brand advocates to foster positive relationships and expand the reach of our brand.

Content Creation:

• Ensure content is aligned with brand messaging, values, and industry trends to drive engagement and conversions.
• Collaborate with the team to create engaging and educational content that resonates with our community, such as blog posts, videos, tutorials, and user-generated content.

Analytics and Insights:

• Analyze ecommerce and community engagement metrics to assess performance, identify trends, and make data-driven recommendations for improvement.
• Utilize data to optimize user experience, conversion rates, and community engagement.
• Monitor customer feedback and sentiment to gather insights and inform strategic decisions.

Cross-Functional Collaboration:

• Collaborate with customer service and fulfillment teams to address customer inquiries, orders, and issues effectively.
• Work closely with the marketing, design, and product teams to ensure consistent brand messaging, product launches, and marketing campaigns.

Qualifications:

• Proficiency in social media management, content creation, and engagement tactics.
• Passion for skincare and an understanding of skincare trends and products.
• Strong understanding of ecommerce platforms, digital marketing, and online community dynamics.
• Proven experience in ecommerce management, community engagement, or related roles, preferably in the skincare, beauty, or wellness industry.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Bachelor's degree in Marketing, Business, Communication, or a related field (or equivalent experience).
• Data-driven mindset with the ability to analyze metrics and insights to inform decisions.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Benefits:

• Employee discounts on skincare products.
• Continuous learning and professional development opportunities.
• Opportunity to work in a dynamic startup environment with potential for growth.

Other Considerations

·Initial placement through Contractor with option to Full Time Hire conversion

·Hybrid of on-site and remote. We are located in the Greater Boston area of MA, and directly working with teams is vital.

If you are a strategic thinker, a skincare enthusiast, and have a knack for both ecommerce management and community engagement, we invite you to apply by submitting your resume and a cover letter highlighting your relevant experience and why you're a perfect fit for our skincare ecommerce startup.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.

A permit to work in the US is required. Immigration sponsorship is not available for this role.

Qualified individuals will not be disadvantaged based on being unemployed.

Join us … if you want to further unlock your potential and work in an entrepreneurial environment where you will have the autonomy to act like a founder to drive brand and business forward.