Dtc Specialist Jobs

We're looking for an upbeat and enthusiastic professional with a great personality to join our team.

This position is part-time. Saturdays, Sundays + Mondays are required.

Vintner's Collective | Napa Valley is a group of small, exclusive, family-owned wineries with extraordinary wines, tiny productions, and renowned vineyards. We're located in Napa's landmark Pfeiffer Building, where we offer our guests an unparalleled yet unpretentious tasting experience.

We provide excellent compensation through base salary and commission with growth potential. Compensation begins at $24/hr + commission on personal sales and gratuities.

Responsibilities:

This position's key responsibilities are wine sales in person, direct-to-consumer, and customer service. These fall under the umbrella of providing an exceptional guest experience, telling the Vintner's Collective story, and building relationships. A great sense of humor and the ability to create an upbeat and fun atmosphere is essential.

Highlights:

• Aid with the daily preparation for all tastings, including but not limited to set-up and breakdown
• Build relationships with guests
• Respond to customer inquiries via telephone, text, or written correspondence.
• Listen carefully and respond to customers' preferences and needs.
• Introduce guests to our wines in a way that is unpretentious and fun.
• Host guests for private VIP Tastings.
• Work as part of a goal-oriented team
• Sell wine and memberships in the Tasting Room by phone and email.
• Be part of a fast-paced, gracious team culture focusing on extraordinary guest experiences.
• Maintain exceptional Tasting Room standards, including overall cleanliness.

Qualifications

• Working knowledge of Microsoft Teams and Office
• Excellent verbal and written communication skills
• A good sense of humor
• Knowledge of the wine industry and viticulture
• B.A./B.S. degree desired
• Prior hospitality or sales experience (3-4 years)