Donor Marketing Customer Service Coordinator

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

This position is responsible for providing high level customer service to NYBC donors by accurately addressing donor concerns as they pertain to Marketing campaigns and / or offers. The individual in this position will address these marketing concerns and correctly document information in the Donor Care module on the donor’s profile within a designated time frame. This role requires full understanding of all Marketing campaigns, offers, points, donor portal logins and Online Rewards store orders.

Education:

High School Diploma or equivalent.

Experience:

Two to three years of experience as a customer service representative in a call center environment is required.

For applicants who will perform this position in New York City or Westchester County, the proposed hiring rate $31.34 p/hr. to $35.36 p/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.