Dog Packleader - Evenings & Weekends

Packleader

Pay: $20-$22/hourly

Availability: FT Evening shifts 11a-8:30p

Benefits: (For FT employees) Medical, Dental, Vision, Life, Commuter ORCA benefits, Employee Discounts on DDL/DYB Services, Bring Your Dog to Work and MANY MANY more!

Job Purpose:

The Pack Leader is responsible for the internal operations of the store as detailed below. They must also act as a Shift Lead when the Supervisor is not present in the store.

Shifts: The incumbent will be required to work most weekends and holidays.

Essential Duties and Responsibilities:

The following is a list of general job responsibilities. This list is not all-inclusive and may be amended to meet changing business needs. The Pack Leader:

• Uphold the DDL Purpose and Values, communicating clearly, openly, honestly, and kindly
• Address and problem solve issues arising in the moment, including customer concerns, altercations, assessment for vet care, boarding dog changes, etc.
• Maintain a presentable store for client tours and walk-throughs
• Develop strong customer relationships (pooches and people)
• Maintain in depth knowledge of all Services and Products offered, including pricing
• Ensure details of pooches are tracked for communication with parents at pick up
• Fully trained as a Dog Handler, demonstrating confidence and proficiency in working professionally with dogs in the parks
• Support cross-training for self and others and be well-versed in all functional aspects of store operation
• Provide exceptional customer service, providing transparent communication as needed
• Fully trained as a Welcome Desk Concierge, demonstrating proficiency in software systems, accurate records management and reporting, and exceptional customer service skills
• Leads the Heart of the House for the shift, including, but not limited to, prepping boarding dogs to go home; meal preparations; administering medications and vaccinations; ensuring all dogs have name tags and the appropriate collars; dog rotations; ensuring all additional services are performed; employee breaks; cleaning and sanitation; daily walkthrough of departments;
• Track labor ratios and oversee staff on shift
• Perform other daily tasks as assigned by the Supervisors
• Daily check of boarding dogs
• Communicate dog behaviors, concerns, customer feedback to Supervisors each shift
• Ensure Ops Cards are completed by team each shift
• Utilize good judgement when communicating employee concerns to Supervisors
• Develop strong relationships with team members, coaching and serving in the moment
• Mentor new team members as assigned
• Attend periodic required trainings and All Team Meetings
• Communicate and participate as part of team
• Understand and uphold the Purpose and Core Values of the business in actions and words
• Ensure health and safety guidelines for pooches and people are followed throughout shift
• Lead recap meetings; responsible for keeping recap up to date