Dmv Customer Support Representative (Bilingual And Non-Bilingual Vacancies) - 100% Remote

Use your customer service skills and expertise to answer inquires, research solutions, process customer applications, and communicate important and up-to-date information with the Wisconsin DMV as a DMV Customer Service Representative (DMV Customer Support Representative)! These positions are 100% remote and will headquartered at your home location (Wisconsin residency required).

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Well Wisconsin Wellness Program
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $35/month for single plans and $87/month for family plans after two months of employment)
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

The DMV Communication Center Representatives answer question and determine eligibility for drivers and occupational licenses and reinstatements, ID card issuance, various traffic offenses, and point assessment statuses. These representatives respond to inquiries regarding titling and registering vehicles, the vehicle emissions program, registration suspensions, records requests, and various other vehicle related issues. These positions also regularly read and interpret state statutes and federal regulations related to vehicle titling, registration, and driver licensing. Contacts will include the general public, in-state and out-of-state vehicle dealerships, law enforcement, state and federal agencies, and numerous other business partners.

These positions are in schedule-range (02-11) with a starting pay rate of $20.46/hr, with a $1.40/hr. increase after one year of satisfactory performance.

Saturday hours may occasionally be required. An additional $0.80/hr will be awarded for all Saturday hours.

A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Some positions are bilingual in Spanish and English. These positions get an additional $1.00/hr add on. If you are bilingual in Spanish and English, be sure to click the "Add Language Skills" button in the Qualifications>Profile Information step of the application process and indicate your Spanish speaking proficiency level. The bilingual positions will require the individual selected to be bilingual in Spanish and English. To fill such vacancies, those who indicate they are bilingual on their application will be tested on their ability to communicate in Spanish, in addition to English.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

There is an opportunity to reclass to the Advanced level after successfully completing the 12-month probationary period.

These positions have a work schedule that is 100% remote. While these positions are 100% remote, the selected candidates will be required to maintain Wisconsin Residency and may need to report to a DMV office location on short notice.

DMV will provide a computer and other computer equipment. The selected candidates will be responsible for having at least 30 MPBS download and 10 MPBS upload internet bandwidth.

Qualified applicants will have experience with all the following:

• Experience researching and resolving customer issues or concerns.
• Experience working with computer programs, such as Microsoft Outlook, Word or Excel.
• For the bilingual position(s): Ability to read, write and speak fluently in Spanish in addition to English
• Experience providing customer service.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

• Experience interpreting and explaining complex information, such as laws and statutes.
• Experience working as a member of a team to achieve a singular goal.
• Experience in a high-volume customer service contact center (contacting customers via phone, email, or chat).
• Experience performing work that requires multitasking.

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at [email protected] or 608-266-7623. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Commonly Asked Questions page.

The deadline to apply is 11:59 PM on Tuesday, August 15, 2023.