Remote Customer Service Representative I

Remote Customer Service Representative

$14/HR

Great Benefits & Incentives

PAID TRAINING!

Summary:

As a Remote Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.

What you will be doing:

• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
• Process required transactions via web-based applications.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Provide support to other positions/operations in cases during heavy workloads or absences.
• Communicate effectively in a warm and empathetic manner.

What you get:

• Eight (8)hour shift between 7:00 AM and 9:00 PM Central time zone
• Career Growth Opportunities
• Full Time Employment
• Full Benefit Options
• Incentive Plan
  • Provides the opportunity to earn up toan additional $350 a monthcontingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
• Provides the opportunity to earn up toan additional $350 a monthcontingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
• Great Work Environment
• Work Schedule after trainining:
• Paid Training (Monday-Friday) from 8:00am-5:00pm (Central time zone)
• Hourly rate of $14.00

People who succeed in this role have:

• Can commit to 100% attendance for three to five weeks of paid training
• Effective problem-solving skills.
• Effective and accurate written and verbal communication skills.
• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Can navigate multiple applications and research solutions with ease
• Strong work ethic.
• Love helping people and guiding them to the best solution for their issue
• Customer Service Experience.
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers

Requirements

• Must have high speed internet connection.
• Must be able to successfully pass a background, credit check and security fingerprint.
• Must be at least 18 years of age or older.
• Must have a High School Diploma, orequivalent; six months minimum experience in customer services / call center/dispatcher experience