Dispatcher Jobs

TOA Electronics, Inc. is currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.

Responsibilities:

- Answer emergency and non-emergency calls and document important information.

- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.

- Operate and manage a multi-line telephone console system.

- Respond to queries related to products and deliveries.

- Use the phone or computer to direct crews and other field units to the appropriate sites.

- Prioritize and organize calls according to urgency.

- Supervise the route and status of field units to prioritize their daily schedule.

- Maintain and update call logs, call records and other important documentation.

Requirements:

- High school diploma or equivalent qualification is required.

- A minimum of 1 year experience in a similar role.

- Strong knowledge of emergency processes and procedures.

- Excellent communication and interpersonal skills.

- Proficient in MS Office with proven experience in data entry.

- Ability to work well under pressure.