Dispatcher 2Nd Shift Jobs

Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. While working with us expect to be treated like family – because you are!

You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job – make this career move and apply today!

Responsibilities

• Answer incoming service calls from customers
• Dispatch technicians to service calls based on technical skills, priority, and geographic location
• Notify customers of any schedule changes or if the technician is running late
• Contact customers regarding expected time of arrival
• Maximize call volume by efficiently dispatching and communicating with department managers and technicians
• Organize, prioritize and schedule all incoming customer service calls with the technicians
• Other duties as assigned

Qualifications

• Excellent time management skills
• Ability to work in a fast paced environment
• Attention to detail
• Work well within a team environment
• Excellent customer service and phone skills
• Strong organizational skills
• Previous dispatching experience preferred

Benefits & Perks

• Long Term Disability
• Continuous and extensive training and development
• Holiday Pay
• Great Company Culture
• Company Paid Life Insurance
• Flexible Spending Account
• Medical, Dental, and Vision Insurance
• Uncapped Paid Time Off
• 401K Plan with Company Match