Director, Strategic Ops Projects

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Primary Responsibilities

• Help launch new strategic initiatives.
• Contribute to Field Operations leadership team as a functional lead and engage in High Performing Team interactions with peers.
• Partner with other functional leaders in Innovation, Supply Chain, Finance, Sales, HR, and other Operations functions to ensure proper service delivery and solutioning of business needs.
• Lead continuous improvement projects that improve partnership with back-office operations teams such as Moves, Loyalty, and Customer Experience functions.
• Work with data/analytics and field information technology teams to identify improvement opportunities, find solutions, and work with field leaders to implement and measure effectiveness.
• Assist Field Operations leadership with creating and refining senior executive presentations to effectively drive organizational understanding, alignment, and action for strategic projects.
• Lead continuous improvement projects for Field Operations organization, including inventory management, quality control, opportunity conversion rates, time utilization, and efficiency of service and install work orders.

Required Skills, Experience & Education

• Experience in project, program, and portfolio management.
• Preferable to have accounting/financial/business analysis experience.
• Consulting experience is a plus.
• Skilled in statistics/data analysis to determine the impact of issues and measure the effectiveness of solutions.
• Advanced ability to analyze, structure, and solve problems.
• Advanced ability in data visualization enabling executive-level review and decision making.
• Advanced ability to clearly communicate complex problems and solutions.
• MBA preferred; Bachelor’s degree required.
• Several years of operations experience.
• Project management people leadership experience.
• Ability to work and influence cross functionally to drive execution and implementation of projects.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• 401(k) + Employer Match
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• Employee/Friends/Family Discounts
• Paid holidays and flexible paid time away
• Employee Resource Groups
• Free daily lunch and drinks on site
• Onsite health clinic, gym, gaming tables

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Safety

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".