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Director, Retail Jobs
Company | National Geographic Society |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations |
Expires | 2023-08-01 |
Posted at | 10 months ago |
How You’ll Contribute
- Provide expert recommendations on design of stores (Base Camp and Hotel) and use of square footage within each
- Create proformas for National Geographic Retail, including predicting revenues and expenses in various scenarios
- Research and select appropriate technologies, including point of sale and inventory management, and manage transition from current system
- Recommend size, layout and organization of storage and inventory space
- Work with web and mobile experience team to integrate store customer journey into the broader Base Camp experience
- Recommend necessary organizational structure for NG Retail, including number of positions, roles, hours, and timeline for hiring
- Create a culture of learning, developing staff internally from junior positions and providing opportunity for advancement
- Develop staff training programs that will prioritize excellent customer service and advancement of membership goals while maximizing retail revenue
- Ensure retail team is integrated into the broader Campus team
- Recruit, hire, and train the full team prior to opening
- Recommend a product strategy for NG Retail, considering customer, integration with Base Camp experience, and maximizing profit
- Recommend purchasing, pricing, sales, and discount strategies to maximize profits
- Build and leverage relationship with Disney’s consumer products team to access licensing deals
- Work with Brand, Sustainability, and Science & Innovation departments to ensure products sourced are consistent with National Geographic brand and values
- Provide robust support for internal department custom product purchasing needs
- Develop inventory operations system, including buying, receiving, inventory; ensure internal controls and loss prevention guidelines are followed
- Develop and maintain the visual appearance of the stores and merchandising displays
- Monitor sales performance on a daily basis and set regular cadence for assessing the full retail program to identify areas of opportunity and pivoting to improve guest experience, topline revenue, and profits
- Work with Marketing, Visitor Experience, Experiences, and other teams to understand the customer journey and develop and implement marketing plans for the Store specifically
- Create a robust retail reporting platform to easily identify trends, top sellers, per caps, etc.
- After Base Camp and the Hotel are open, meet revenue targets – per caps, gross revenue, net revenue, etc.
- Work with Finance, Visitor Experience, IT, and other teams to integrate Base Camp data and reporting to other systems as needed; provide daily sales reports and reconciliations
- Discern insights based on market and visitor trends, key business performance metrics, and operational feedback to adjust and optimize, as well as developing forecasts
- Work with National Geographic Live team to understand their programming and identify areas of opportunity to have retail items available for attendees to purchase
- Work with event sales team to be aware of rental groups on campus and identify areas of opportunity sell items to renting party in bulk and/or have retail items available for attendees to purchase
- Proficiency in both the Microsoft Office suite and Google Workspace tools
- Merchandising (trend analysis, visual merchandising direction, data-driven decision making, strategic thinking, growth mindset)
- Management and development of people
- Strong business acumen and knowledge of marketing strategies
- Ability to partner with internal and external stakeholders
- Expertise in visitor attraction or museum retail industry, including knowledge of systems and strategies
- Understanding of the current trends in the retail industry
- Strong work ethic and ability to develop and implement new systems and policies
- P&L management and financial analysis
- Sound judgement and strategic thinking
- Superior written and oral communications skills
- Experience building and leading a team, preferably during the planning and opening of a new store
- Ability to work in a fast paced, multi-phase project environment with shifting priorities
- Experience running a full retail P&L with accountability for revenue targets
- Attention to detail and ability to understand and prioritize multiple requests and projects while meeting deadlines
- Proactive, positive, customer service mindset
- Ability to work nights and weekends as needed; on call 7 days a week
- Experience creating and managing department budget
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