Director, Operations Process Governance - Remote

Job Summary

Director, leads, and manages process governance activities for the Operations organization. Ensures business processes and internal controls are designed, documented, and performed in compliance with applicable regulations in support of Synovus Audit, Compliance, and Risk Management functions. Controls risk and ensures accountability, transparency, and integrity across the Operations organization by maintaining effective processes, procedures and change management. Adheres to operational risk, compliance and federal guidelines by understanding policies and the ability to provide direction to managers and staff. Manages risk oversight including minimization of risk to Synovus and customer impact resulting from inadequate or failed internal procedures, processes including human error. Supports audits, process design, process improvements, streamlining processes and programs. Serves as primary contact for Synovus Audit, Compliance, Risk and third-party examiners.

Job Duties and Responsibilities

• Maintains policy and procedures for currency to ensure regulatory compliance. Manages the change control process including conducting change control meetings to ensure all processes and procedures are vetted in a formal review with voting members. Maintains change documentation for review and reference. Tracks and conducts annual procedure reviews for compliance.
• Collaborates with Operations business process owners to proactively build and maintain risk and control processes. Identifies and applies applicable policies and procedures to maintain compliance. Serves as primary contact for Synovus Audit, Compliance, Risk and third-party examiners.
• Provides management response for all examination findings. Engages in post exam discovery of assessment meeting with Operations process owners and examiner. Collaborates with process owners, ensuring sensitive target completion dates are met.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Makes recommendations concerning operating procedures, processes and methods for improved efficiency and risk reduction to meet the objectives of the Bank's Compliance program. Makes recommendations concerning policies, procedures, governance and reporting frameworks improving accountability and transparency.
• Performs other related duties as required.
• Builds and maintains relationship with cross-functional teams and managers to understand and drive business requirements.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Creates and maintains a central repository for examination documentation. Maintains and provides documentation access for internal and external examinations. Provides operational oversight throughout the review/examination ensuring requests are filled in accordance with established timeframes.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Minimum Education:

• Bachelor's degree in Business Administration or a related discipline or an equivalent combination of education and experience.

Minimum experience:

• Ten years of banking Operations experience including documenting processes and procedures, compliance reporting, and supporting audits; and experience in a management role.

Required Knowledge, Skills, & Abilities:

• Strong organizational and project management skills
• Knowledge of applicable banking laws and regulations
• Understanding of Operations business model and strategy
• Strong collaboration skills
• Proficiency using word processing and spreadsheet software programs