Director, Operations Jobs

Description

We value the power of collaboration and teamwork; hence the candidate should be committed to working 4 days a week out of the hired city office, but with the option to work within other offices if required (Atlanta, Chicago, and Cincy).

A critical partner to client teams, the Director, Operations role provides oversight and support across assigned clients to drive operational excellence, track client financial health, and steward flawless execution of our work.

This individual is an experienced integrated project manager who is comfortable and thrives in a fast paced and ever-changing environment. This individual must flourish within a dynamic agency team and build effective cross-functional relationships with all departments.

Responsibilities

• Deliver excellent service and relationship management in a fast-paced environment
• Collaborate with stakeholders across the organization to write Scopes of Work for client retainers and projects
• Coordinate cross-functional internal teams (media planning, creative, strategy, analytics) on client deliverables, in partnership with client leads, including billing & budget management
• Ensure team members are following through on action items in a timely manner, helping the team remove barriers as they arise
• Partner with internal teams to create project estimates and timelines
• Attend internal and client meetings and have strong presentation skills to manage/lead meetings as needed
• Ensure the team consistently provides service and delivery of offerings that align to the contract/scope of the partnership
• Assist with performing risk analysis for projects and develop mitigation plans. Identify needs and risks that stakeholders may not recognize.
• Supports the broader Operations team by streamlining and improving business processes across assigned clients
• Evaluate client health by tracking and manage against estimated vs. actual hours
• Develop a deep understanding of clients’ business and markets

Required Experience/Abilities

• Demonstrated competency in program/project management and the execution of multiple client projects
• Deep experience with financial health/project management/time entry platforms
• 7+ years client operations / project management experience in advertising/marketing industry
• Bachelor's degree or equivalent combination of education and years of experience

Key Characteristics/Desired Competencies

• Efficient and effective multi-tasker
• Self-directed, with considerable initiative
• Highly enthusiastic, passionate, curious, confident and tenacious (particularly in regard to making the agency better)
• Proven track record with training and mentoring team members
• Ability to anticipate challenges and provide actionable solutions
• Strong attention to detail
• Acute self-awareness and commitment to self-growth
• Ability to effectively delegate decision-making, when appropriate, to allow others to develop problem-solving and decision-making competencies
• Strong propensity for developing a “coaching” atmosphere among direct reports
• Can effectively execute against multiple priorities (internal and external) simultaneously in a cross-functional environment
• Ability to build internal and external relationships
• Initiative and resourcefulness in finding solutions to limitations and challenges
• Motivated by new challenges and problems to solve on a daily basis
• Strong verbal and written communication skills; effective presentation skills
• Ability to negotiate with others to reach agreements/solutions that meet internal and external (client) needs
• Acute attention to detail and superb time/task management skills
• Superior listening skills and creative problem-solving skills
• Proven success in a fast-paced environment with a “roll-up-your-sleeves” attitude

Empower participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants. You may click on the following hyperlinks for the E-Verify Notice and Right to Work Notice.