Director Of Transformation & Continuous Improvement

Description:
$500 SIGN ON BONUS for new hires only ($250 paid on first paycheck following 30 days of employment/$250 paid on first paycheck following 90 days of employment)
Hours: Monday-Friday 8:00am-5:00pm, other days and hours as needed
Role:
The Director of Transformation & Continuous Improvement will lead the BTO and will serve as a key leader of the Bank, partnering with the executive committee and lines of business to develop and maintain the digital strategy roadmap and other key strategic initiatives and projects. This person will focus on driving key BTO Processes (e.g., Intake, Business Case Review, Project Prioritization) and providing program oversight and governance across execution.
The primary effort of the Director of Transformation and Continuous Improvement will be to manage the portfolios and programs to further CoreFirst's vision and to focus on delivery excellence, ensuring the BTO is an enabler of business value and removes barriers to change.
Essential Functions & Responsibilities:
Project Focus

• Measure and monitor project performance at the portfolio and program level, having responsibility for hands-on project execution to manage strategic or large-scale programs in the capacity of a project manager
• Provide leadership status reporting, facilitate key program meetings, and support the resolution and further escalation of risks, issues, and decisions
• Maintain a portfolio and program roadmap and drive project intake, review, approval, and prioritization in partnership with Executive Committee, Project Sponsors, Business Owners, and the lines of business

Program Governance

• Manage BTO resources (e.g., BTO Project Manager and BTO OCM Analyst)
• Oversee resource management by partnering with Project Sponsor and lines of business, ensuring project staffing needs are met, supporting the BTO Project Manager in resourcing efforts, and adjusting allocation during project delivery
• Define and implement effective tools, team structures, and reporting processes across projects
• Understand organizational change management (OCM) needs/practices and engage OCM resources as needed
• Develop and leverage existing governance frameworks to facilitate intake, approval, delivery controls, value realization, and reporting for the BTO
• Manage dependencies across programs and projects within the roadmap
• Develop, monitor, and communicate the BTO roadmap to key stakeholders (e.g., Executive Committee, lines of business)
• Prepare reports for and lead recurring Executive Committee Strategy Meetings and BTO Program Health governance meetings
• Manage program budget and support annual planning and ongoing oversight

Performance Monitoring & Measurement

• Proactively manage risks and issues within portfolio
• Facilitate continuous improvement through implementing, sustaining, and improving best practices across the portfolio
• Manage project evaluation and approval alongside BTO Leadership and the Executive Committee, assessing items such as project scope, CoreFirst strategy alignment, and cost
• Monitor business value by tracking Key Performance Indicators (KPIs) across portfolio

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Requirements:
Experience:
Required Experience

• Supervisory experience
• Proven experience in various aspects of program/portfolio management, Business Transformation Office (BTO), or Project Management Office (PMO)
• Minimum of eight (8) years of work experience in a strategic, operational, or implementation role ideally in the financial industry
• Vendor management experience (e.g., resource selection, implementation, onboarding)
• Strong Microsoft Office skills (e.g., Word, PowerPoint, Excel, Outlook, Project, Visio)
• Mentorship experience with leadership, peers, and junior team members on roles and responsibilities
• Conflict resolution and management
• Risk and stakeholder management experience (e.g., stakeholder partnership, communication, influencing, judgement)
• Minimum of three (3) years of experience with leading new or enhanced product/program development and implementation
• Familiar with PPM tools for project and PPM enterprise systems (e.g., Smartsheet, Microsoft Project, Primavera, Planisware, Jira, Clarity)

Preferred Experience

• Financial Services industry expertise
• Holistic understanding of enterprise change impacts
• PMI certification(s) (e.g., PMP, lean project management) and/or Agile certification(s) (e.g., Scrum Master, Product Owner [CSPO], Product Manager [SAFe, POPM])

Education: Bachelor's degree in related field (e.g., business, organizational behavior, systems engineering, engineering management, communications) or equivalent Program Management work experience
Skills & Abilities:
Portfolio Management

• Clear understanding and experience in program and portfolio governance approaches (e.g., waterfall, Agile, Scrum)
• Experience developing portfolio roadmaps, project plans, scope, pricing estimates, and presentations

Communications

• Demonstrated ability to negotiate, influence, and manage conflict to productive conclusion
• Ability to clearly articulate messages to a variety of audiences, including executive levels
• Skilled in developing and maintaining relationships with peers and leaders
• Strong presentation, communication, and facilitation skills (i.e., oral and written)

Team Engagement

• Must be a team player and able to work collaboratively with others
• Commit to inclusion and diversity, and openness to new ideas and perspective
• Cultivate unity and enthusiasm within team members and associates
• Flexible and adaptable - adjust positively to situations involving ambiguity, rapidly changing tasks, shifting priorities, or simultaneous demands
• Empower team members to provide valuable input and make decisions with confidence

Critical Thinking

• Problem solving and root cause identification skills
• Aptitude to learn quickly and to rapidly apply new skills to execute project tasks
• Operate with a sense of urgency and prioritize effectively to respond in a timely manner
• Make independent decisions in ambiguous situations and provide recommendations

Competencies: Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required.
Travel: Travel is primarily local during the business day, although some local evening and weekend travel may be expected.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.
Other:

• Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the employee portal
• Applicants must pass a drug screen and background checks

CoreFirst Employment Practices: CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PI225551128