Director Of Security - Retail

Andy Frain Services is looking for a highly motivated individual that is multi-task oriented to manage a Security contract. Manages the accountability of all Supervisors and staff for given accounts. Has full responsibility for performance, service and budget of assigned contracts. Manages a safe environment for all employees, vendors, and personnel. Support all areas in their security needs and be an integral part of the facility needs. Establish working relationships with local police and fire departments, as well as, with facility reports and others. Demonstrates and abides by Andy Frain Services Core Values and the operating principles set forth, while maintaining 100% compliance w/all staff training. Managers must possess and maintain a professional image and must demonstrate strong leadership skills.

RESPONSIBILITIES/DUTIES:

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

EDUCATION EXPERIENCE:

• High School Diploma and/or equivalent; Associates Degree.
• Complete all licensing requirements as mandated by the State.
• Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system.
• CPR and First Aid Certification a plus.
• Bachelor’s degree in related field or equivalent combination of education and experience.
• Additional qualifications may be specified and receive preference, depending upon the nature of the position.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• One year (1 yr.) of which must be in the capacity of a management position within the Security Industry.
• Valid Driver’s License

SKILLS AND ABILITIES:

• Ability to provide positive direction and motivate performance.
• Maintain current records on all licensed security officers in compliance with city and state regulations.
• Strong customer service and results orientation.
• Regularly meet with the customer and city representatives to assess our performance and develop “best practices” or strategies to improve services.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
• Knowledge of management practices and procedures.
• Ability to adapt to changes in the external environment and organization.
• Ability to track and maintain schedule assignments.
• Identify local organizations to support community services.
• Create processes that will improve the overall safety and security of the facility plan.
• Knowledge of security operations and procedures.
• Train and certify all security and operation staff on an ongoing basis.
• Ability to be an effective team member.
• Develop a training program that builds employee performance.
• Develop and implement sales strategy to grow business.
• Effectively manage the administrative duties for accurate and timely payroll and reports.
• Have complete knowledge of facility layout and operational requirements outlined by the customer.
• Identify recruiting sources and maintain relationships with all sources.
• Understanding of a variety of security and safety devices and controls.
• Create post orders and internal policy and procedures material for staff compliance.
• Implement all AFS and customer safety and security procedures as required.
• Design staffing and security plans for operations.
• Ability to adapt to various sites and changes in post procedures.
• Implement a safety program in compliance with company standards.
• Create employee recognition programs that motivate employee performance.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Maintain fiscal responsibility for the profitability of the account.
• Recruit and hire all personnel for staffing plan.
• Achieve management objective in growing business through network opportunities.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Excellent organizational skills.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Build teams that are highly motivated to exceed customer expectations.

WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• May be exposed to or required to handle sensitive and confidential information.
• Directing staff in a positive manner.
• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• May be required to use vehicle for the performance of duties.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• May be required to work overtime without advance notice.
• Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
• Keyboarding, basic computer usage and operating controls.
• On occasion may be required to perform stressful and physical activity.
• Required ability to handle multiple tasks concurrently.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

Salary/Benefits:
Competitive Salary, Vacation/PTO, Medical/Dental/Vision, 401K.