Director Of Rooms Jobs

Our Brand Promise:
At Four Seasons, Life is richer when we truly connect to the people and world around us.

Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to you:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What makes us unique:
In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room

Responsibilities:

Directs and controls the activities of the Front Office, Concierge, Valet, Reservations, Communications, Housekeeping, Laundry, Spa, and Security. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the division and hotel. Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. The ability to prepare the Annual Budget for the division. Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction. Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments. This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.

POSITION SUMMARY

From sun-filled guest rooms featuring private step out balconies with views of Hollywood Hills, Los Angeles, and Beverly Hills to award winning see-and-be-seen dining-Culina Modern Italian Restaurant and Windows Lounge, Four Seasons Hotel Los Angeles at Beverly Hills is a city icon, buzzing with energy and excitement. At the center of one of the most diverse and exciting destinations in the world, Four Seasons Hotel Los Angeles at Beverly Hills offers a glamorous yet understated urban oasis that has made it the long-time favorite of Hollywood celebrities, Angelenos and International visitors alike. Our Five-Star Hotel also offers 285 spacious guest rooms and luxury suites, 9,650 square feet of sun-filled space, outdoor luxurious Spa services, and 650 employees to make magic happen.

PURPOSE

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations, and Guest Services and in some cases Spa and Security. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.

RESPONSIBILITIES AND DUTIES

1. Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.

2. Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to

assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division.

3. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service.

4. Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction.

5. Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons’ Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.

6. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and

employees responds swiftly and effectively in any hotel emergency or safety situation.

7. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

8. Works harmoniously and professionally with co-workers and supervisors

Preferred Qualifications and Skills

• College degree preferably specializing in hotel management, business administration or equivalent experience is required

• Knowledge of Opera, Focus, BirchStreet system, etc. is an asset. • Three to Five years’ previous experience as a Director of Rooms

• Good command of the English language

• High-energy; employee champion; agent for change; problem solver

• Successful candidate must possess legal work authorization in the United States

• Strong written and oral communication skills, attention to detail, negotiating skills

What to Expect:

• Annual Salary range $140k - $150k

• Be part of a cohesive team with opportunities to build a successful career with global potential

• Medical, dental, and vision insurance

• Holiday, vacation, and sick pay

• 401k participation with a company matching program

• Complimentary stays at Four Seasons worldwide (subject to availability)

• Free employee meals prepared by the culinary team

• Complimentary dry cleaning of employee uniforms

• Training Programs

• Growth and Development O pportunities

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.