Director Of Residences Jobs

RESPONSIBILITIES

The Director of Residences drives all leadership and management for all aspec ts of the Residential operation. They will be the advocate for h omeowners and the homeowners governing bodies. They will be required to manage the luxury private residences with specific focus on the following attributes – Pro perty Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People .

Monitor the development and implementation of R esidential bra nd strategies and supports the team in delivering memorable resident experiences . The Director of Residences will own the development and implementation of property-wide initiatives that deliver products and services that create owner engagement wh ile remaining in-line with the R esidential entity governing agreements . Act as the liaison between the HOA and the Deve loper, and the H omeowner and foster positive relationships between all stakeholders .

LEADERSHIP and EVOLVE BEHAVIORS

• Residential leaders exhibit EVOLVE leadership behaviors with all stakeholders, including employees

• Residential leadership is aligned with property and shared services P lanning C ommittee when addressing key issues that impact : HOA operation , homeowner experience , financial results , and the employee experience
• Residential leadership is creating an environment that fosters a trusting and open work environment for all employees
• Residential leadership continuously seeks ways to ensure residential operation is address ing service and product concerns
• Residential leadership continuously seeks ways to address all stakeholder concerns with the intent to find a win – win solution for all

TRAINING AND DEVELOPMENT / SUCCESSION PLANNING

• L eadership team ensures a succession plan is in place for key positions; allowing growth and opportunities in residential operations
• In collaboration w ith People and Culture host EMBARK for all new employees
• EVOLVE / DIB behaviors are integrated into the culture
• Leadership team has development plans

RESIDENTIAL OPERATION

Property Management

• Manage all purchasing, procurement and third-party contracts on behalf of the residential entity
• Direct and supervise all key management in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary
• Establish and execute an annual residential operations plan
• Respond appropriately in the event of any residential emergency or safety situation complying with local codes and ordinance ensuring homeowner and team safety
• Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development
• Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned

Financial Management

• Lead residential budgeting process and annual meetings in accordance with the entities bylaws
• Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary
• Manage all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis
• Manage expenses based on HOA budget
• Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance
• Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs

Asset Management

• Manage all purchasing, procurement and third-party contracts on behalf of the Residential entity
• Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering and Employee work environment
• Prepare and execute capital expenditure plan/reserve study plan
• Actively participate in all appropriate committees such as energy conservation programs , safety committees, recycling programs etc.
• Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies
• Oversee preventive maintenance and deep cleaning programs throughout the Private Residences

HOA Management

• Demonstrate an understanding of all legal agreements pertaining to the operation of the residential entities
• Become a local expert on HOA law specific to California condominium associations and form a strong working relationship with association counsel
• Educate owners regarding their entitlements as it relates to their specific ownership
• Manage and conduct meetings with the Wetherly Luxury Residences Homeowners Association, lead HOA budgeting and annual meetings
• Discuss and explain all rules and regulations for Private Residences, to homeowners
• Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents (bylaws, declaration, rules and regulations etc.) .

Residential Services & Lifestyle

• Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs
• Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner’s satisfaction at the highest level
• Develop and maintain solid working relationships with the developer, and the residential owners through friendly, courteous and professional demeanors
• Develop and enforce residential service and product quality standards

People Management

• Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner
• Educate property team on residential updates, priorities and programs
• Complete performance reviews for all residential personnel including management, according to established performance standards
• Implement and develop training programs in all departments to produce in-depth qualified personnel, to ensure continuity of management, and prepare for vacancies and/or transfer requirements
• Mentor, lead and develop talent within property; facilitate a pipeline of talent for future residential managerial roles

SKILLS AND COMPETENCIES

Key Behavioral Skills and Compet encies

• Handles pressure with time constraints
• Ability to represent the residential entity, and the homeowner to the public, industry and government in such a manner to enhance the reputation of the developer, the residential entity and to gain recognition for their competency and contribution
• Ability to manage multiple stakeholder needs and agendas
• Handles pressure and manages multiple tasks with time constraints
• Takes initiative and demonstrates sound judgement
• Strong interpersonal skills and team player

Key Functional Skills and Competences

• Critical thinking
• Legal competency
• Business acumen and financial competency - ability to read, understand and interpret Profit & Loss statements and budgets
• Conflict resolution
• Strategic decision making
• Ability to negotiate and Influence
• Excellent communication skills; verbally articulate with strong written composition.
• Strong analytics ability