Director Of Product Management

Customer service is broken — stuck in a time warp. As everything has evolved around it, the technology available to support the way businesses engage with customers has mostly stood still. The tools we have on the phones in our pockets are wildly superior to what's available to us when we engage with our favorite brands. The truth that no one wants to say out loud is that Big Tech has held the customer experience hostage for decades with its giant servers, complex implementations, buried software and expensive contracts. And that's just not ok with us.

So we founded Edify to seize the opportunity in the void. With customer experience being the final frontier in winning the hearts and dollars of consumers long-term, the brands who prevail are going to be the ones who have tools to do what no one else can. At last, there's a more predictable, reliable, cost-effective, transparent, full-featured, cloud-native, easy-to-get-and-use, intuitive, accessible, genius single piece of software that's changing everything.The time for employees to love work, and customers to love companies is here. And finally, so are the tools.

We are Edify. And we're customers, too.

The total package

• Santa Monica hybrid employees: monthly reimbursement for Parking
• Other perks include: supplemental health benefits, professional development reimbursements, referral bonuses, Macbook pro, company-sponsored events, and more
• Edify covered subscriptions to Headspace and UrbanSitter (+ $500 annual credit to UrbanSitter)
• 100% Edify covered Medical premiums (Employee + Dependents)
• Unlimited PTO, 8 company-paid holidays, flexible scheduling, and "Flex Friday"
• Competitive salary based on current market data
• All employees: monthly reimbursements for Health/Wellness and Phone/Internet
• 99% Edify covered Dental and Vision premiums (Employee + Dependents)
• 12 weeks paid Parental Leave (birthing and non-birthing parents)
• Remote employees: reimbursement for at-home monitors and monthly lunches
• Edify covered Short-Term Disability and Life Insurance
• Equity plans including 401k matching and stock options

• Salary Range: Actual salary offered may vary based on multiple factors, including but not limited to, an individual's level of experience and location.

Note: If the job is offered and stated as a Remote opportunity, we support 100% remote work for applicants who reside in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Kansas, Kentucky, Massachusetts, Michigan, Missouri, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Utah, and Washington.

At Edify, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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