Director Of Operations Jobs

Director of Operations - Crozer Health Medical Group

Responsible for overseeing operations of assigned departments. Supervises Practice Managers and/or Office Managers and Ancillary Support Staff and oversees the management of medical practice activities. Those in this role are expected to allocate 70% of time to Practice Operations, Management and Improvement, 20% strategy, and 10% working with Physician Leadership and Administration on improving practice operations.

Professional Skills:

• Delivering Results: Organized, disciplined, and focused on outcomes with the ability to multi-task, effectively set and manage priorities, and provide written documentation to support decisions. Capable of pushing ahead and engaging support teams to meet deadlines and expectations.
• Consultative Approach: Ability to listen and acknowledge varying points of view and convey a level of professionalism and diplomacy that will serve to build and maintain relationships with Physicians, colleagues, staff and patients. Ability to work in a matrix-managed environment and across multiple and diverse groups - effectively connects initiatives across departments.
• Communication and Presentations: Ability to summarize and effectively convey complex and sensitive information to various audiences through different media and forums Self-directed/motivated.
• Conflict Resolution: Comfortable having direct, candid and constructive discussions with any stakeholder to advance implementation objectives and support the organization’s pillars. Self-directed/motivated; Flexible and adaptable, enthusiastic, strong work ethic, resourceful and possesses the ability to take the initiative.
• Integrity: Decisions and actions align with our organizations values and ethical standards, and ensure that sensitive and confidential material is protected and uncompromised.
• Leads Change: Guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity. Motivates others to engage in new initiatives and think creatively for solutions.

Job Requirements

Education and Training:

Bachelor’s Degree in Health Services or Healthcare Management

Master’s in Healthcare or Business Administration preferred

Experience and Knowledge:

7-10 years Medical Practice Management experience with a history of increasing responsibility and proven ability to work in highly matrixed teaching environments

Registration, Licensure and/or Certification:

Certification in LEAN and Crucial Conversations is a plus.

Crozer Health is an equal opportunity employer.