Director Of Operations Jobs

The Director of Operations is an accomplished hotel operations leader, with experience in rooms division management, a strong background in finance, and the high standards required to meet guests’ needs at this luxury property.

This role will be accountable for, but not limited to the following responsibilities:

• Hires, trains, coaches, and provides performance management of the hotel management.
• Responsible for the management of the property management system (PMS).
• Develop and implement the yearly budget and set goals and programs for the hotel to ensure ongoing optimum guest satisfaction, sales potential, and profitability. Ensures coordination of operations between all reporting departments with regard to the company’s standards, revenues, and controlling costs.
• Performs all other duties as may be required or assigned by senior management.
• Responsible to report to the hotel for any emergency situation that is deemed essential.
• Interfaces with guests on a regular basis to obtain feedback on the quality of the product, service levels, and overall satisfaction.
• Regularly updates the Hotel Manager on all operations achievements and key issues.
• Ensures all staff is aware of the goals and objectives and maintains good relationships among all areas.
• Creates and develops standard operating procedures (sops) for continued operating efficiencies.
• Establishes and maintains open, collaborative relationships with direct reports and the entire front office and housekeeping operations team. Ensures direct reports do the same for their team.
• Leads, oversees, and directs rooms division operations including but not limited to housekeeping, engineering, front office reception, guest history; safety & security; pool and bakery operations as needed.
• Oversees the development and implementation of departmental strategies and ensures implementation of the hotel’s brand service strategy and brand initiatives. Reviews guest comment reports, summaries, and other data to identify areas of improvement. Ensure appropriate corrective action is taken. Monitor trends with a focus on continuous improvement.
• Maximization of room revenue and oversight of budgets, expenditures, costs, and payroll.
• Monitors and ensures compliance of applicable laws and regulations, including health and safety.
• Exhibits positive leadership in all interactions by demonstrating a commitment to the hotel’s goals through work ethic, integrity, and respect for the hotel and its employees.
• Participates in weekly hotel property inspections to ensure physical facilities and equipment are kept in optimal condition, planning, and managing the FF&E.
• Liaises with the sales and marketing department and rooms reservation to set the strategy and business opportunities.

Qualifications:

• Business degree and/or college degree in travel industry management or business administration preferred.
• Proven ability to formulate a budget and stay within budgetary guidelines. Or, if unable to stay within budgetary guidelines, have appropriate explanations for exceptions
• Communicates clearly verbally and in writing. Proficiency in writing is critical as it relates to brand articulation.
• Possesses the ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.
• Minimum 10 years of experience in room division management in an upscale boutique property.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

Knowledge, Skills, and Abilities

• Ensure familiarity with all hotel services and features.
• Demonstrated ability to make an appropriate judgment and lead in any situation.
• Ability to work on weekends, holidays, and additional shifts as Manager-on-Duty.
• Input and access information in Epitome (or new system), the property management system/ computers/point of sales system.
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Exceptional communication skills and willingness to actively participate on the management team.
• Proficiency in working with computer software and systems (Property Management System; Microsoft
• Friendly, outgoing, and approachable personality
• Ability to maintain positive guest and employee relations at all times.
• Must be highly organized, detail-oriented, and have the ability to multi-task.
• Maintains high employee morale & team spirit within the division.
• Outlook, Word, Excel, PowerPoint, etc.)