Director Of Operations (Home Health)

Employer: Springfield Clinic, LLP

The Director of Operations (Home Health) is responsible for supervision, coordination, and direction of the Operations Managers and personnel directly reporting to their management assignment. Responsible for serving as a provider liaison between the departments and other clinical and administrative departments within the organization preparing short and long range goals in conjunction with the physicians, advanced practitioners, administration and medical practice team, and the completion of the Clinic's initiative with regard to maintaining a successful business operation under their assigned area of management. This person will have strong expertise in the Home Health space and experience growing this service line.

Job Relationships

Reports to the Operations VP

Principal Responsibilities

• Offer guidance to managers in the development of department specific policy and procedure.
• Serve as a coach and mentor to assigned Operations and/or Clinical Managers and lead by example. Understand the roles and responsibilities of each medical practice team member in order to effectively serve in this leadership role.
• Promote and incorporate team relationships to support seamless delivery of care. • Increase the influence of Springfield Clinic within the regional market by developing collegial relationships with local, regional and national programs and providers associated with the service lines within the division of charge, including focus on partnerships, competition, and strategy.
• Provide excellent customer service and adhere to SC Way customer service philosophy.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Implement and ensure quality and patient safety initiatives and service excellence standards for all assigned areas of responsibility.
• Responsible for providing leadership in the areas of provider and clinical department workflow and data analysis in order to drive improved performance, variation reduction and cost containment.
• Responsible for collaboration with department chairs and administration on department meeting agendas, completion and distribution of meeting minutes. Includes responsibility to ensure follow up to meeting action items and retreat planning items.
• In collaboration with the Marketing and Communications Director prepare proposed marketing and public relations strategies to achieve program objectives.
• Develop and/or update annually the operational plan and budget for each department of responsibility and accept accountability for the implementation of defined actions outlined in the operational plan. Work with physicians and advance practitioners to define goals and objectives supporting pursuit of best practices and incorporate these into the plan for actionable items. Planning efforts include short and long range objectives supporting clinical and management operations of the practice.
• Serve as a communication conduit to various Springfield Clinic departments, administration, and outside agencies always professionally representing assigned areas of responsibility and the organization. Demonstrate effective leadership skills as well as diplomacy, tact, communication skills and flexibility.
• Demonstrate skills in problem solving, decision making and analyzing information to support improved practice operations for assigned departments. Make facility, equipment, process improvement, capital budget and FTE recommendations based upon analysis.
• Ensure a positive and productive work environment and establish performance expectations for staff. Anticipate the need for change and manage the process for change.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. •
• Research, develop and incorporate new sources of revenue to maximize current and potential revenue streams through management of various components of the revenue cycle.
• Perform other job duties as assigned.
• Further manage revenue and expenses for the service line to achieve agreed upon annual financial goals.
• Utilize Marketing and specialty analysis for services in relation to regional development.
• Engage physicians in monthly/quarterly/annual practice performance feedback and make recommendations for improved efficiencies.
• Ensure compliance with accreditation organizations, compile statistics for administrative and regulatory purposes.
• Prepare and lead management meetings (at least monthly) to assure appropriate communications to all management personnel. Optimize use of other tools and resources to ensure effective communication with assigned areas of responsibility.
• Anticipate emerging trends and evaluate impact of trends on current and proposed future services.
• Complete performance evaluations and perform disciplinary actions in accordance with Clinic policy. Assist Office and Clinical managers in all HR functions of assigned practices.

Education/Experience

• Bachelor's degree required. Master's or advanced degree in healthcare administration or healthcare related field preferred.
• 3 - 5 years Business Development Experience Required
• Experience with clinical and non-clinical support staff.
• Five to ten (5-10) years' experience in medical senior management, hospital, physician practice or managed care organization with specific experience related to the service lines associated with the division seeking a director.
• 3 - 5 years Home Health Experience Required
• Experience with process improvement preferred.

Knowledge, Skills And Abilities

• Experience with clinical and non-clinical support staff.
• Proactive decision maker with the ability to work with little or no supervision of direction. • Strong verbal and written communication skills.
• Strong analytical abilities.
• Ability to articulate vision and communicate with physicians and other healthcare professionals regarding matters related to their practice environment.
• Strong knowledge and ability to use Microsoft Office products, business management resources and tools.
• Business Development, national level experience in Home Health space preferred
• Ability to gain and keep confidence of physicians and staff.
• Able to be an effective team member in a collaborative management environment.

Working Environment

• Professional office environment.
• Requires additional travel to various Clinic locations as well as regional partners.

PHI/Privacy Level

HIPAA1