Director Of Housekeeping Jobs

Join us for this incredible opportunity at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work for in 2021!

Thompson Dallas is a luxury hotel located within The National, Dallas’ newest urban luxury mixed-use project. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom.

Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, with its stunning mid-century modern hexagon design, rises above the Dallas Skyline and brings guests and community together through an inspired tribute to history, design and culture.

The Director of Housekeeping is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Director of Housekeeping will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Main Duties include:

• Current on latest housekeeping and laundry technology
• Experience purchasing linens and housekeeping supplies
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• See that inspection program is consistently maintained
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Work closely with all other Departments
• Insures proper staffing levels for customer service goals
• Assure all safety and security policies and procedures are followed
• Ensure OSHA and ADA policies are adhered to
• Inspect some rooms daily
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• Responsible for short- and long-term planning and the management of the hotel’s Housekeeping operations

Other Essential Functions

• Instills a calm, organized approach when interacting in stressful situations
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
• Effectively communicate changes of assignment sheets as they arise throughout the shift
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift