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Director Of Housekeeping Jobs

Company

Loews Hotels & Co.
Address , Atlanta, 30309, Ga
Employment type FULL_TIME
Salary
Expires 2023-07-15
Posted at 11 months ago
Job Description
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.
Job Specific
  • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
  • Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
  • Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
  • Assists in the selection employee uniforms and determination of uniform purchase requirements
  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
  • Deals directly with Guests whenever necessary to solve problems and ensure satisfaction
  • Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
  • Maintain housekeeping staffing levels to provide for optimal performance
  • Develops/approves all departmental; budgets, forecasts and schedules
  • Schedules all management level personnel to provide for proper supervision at all times
  • Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines
  • Coordinates special projects related to housekeeping operations as determined by the Hotel General Manager
  • Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Approves all department purchase requisitions,
  • Other duties as assigned
  • Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards
  • Keeps the General Manager apprised of all significant happenings within the department
  • Communicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.
  • Interviews, selects all department management level personnel
  • Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection
  • Coordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniforms
General
  • Complies with hotel uniform and grooming standards
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Complies with required safety regulations and procedures
  • Remains current with hotel information and changes
  • Executes emergency procedures in accordance with hotel standards
  • Attends appropriate hotel meetings and training sessions
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Promotes and applies teamwork skills at all times
Qualifications
  • Effective management, leadership, organizational and communication skills
  • Ability to work flexible schedule to include weekends and holidays
  • Five to seven years of experience
  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
  • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations