Director Of Fulfillment Operations

Job Title: Director of Fulfillment Operations, North America (NA)

Function: Logistics / Operations

Reports to: CEO, North America

Role Type: Full Time

The Company

Our brand exists so women can experience each life moment to the fullest. FRANKIE4 is designed by women, for women—holding true to our podiatrist-founded history, our proud Australian heritage, and award-winning, revolutionary engineering. The first steps began with our founder Caroline McCulloch. Caroline envisioned the opportunity to revolutionise women’s footwear by blending her expertise as a qualified podiatrist & physiotherapist, with style. This defines each FRANKIE4 pair, and every collection has innovative design and research at its core. Now with over a decade-long design history, we are inspired by a growing cult following and have an exclusive range from boots to luxe-slides, that is curated to put fashion and comfort on an even footing.

As a woman-founded, predominantly female-led brand, we’re dedicated to supporting women everywhere in elevating their every day—helping them do all the things they love, all day long, without compromise.We're driven to connect with our community through authenticity and positivity.

We support all women and foster genuine conversation that empowers each other and encourages us all to achieve our goals. This is an extension of the stories and experiences we have shared through over 95,000+ 5-star customer reviews.

The Role

The Director of Fulfillment Operations, NA is directly responsible for planning, delivery, and stock control across all sales channels (retail, wholesale, and e-commerce) of the FRANKiE4 North American business. They will maximize business profitability through effective stock decision-making and manage the ability for FRANKiE4 to meet daily, monthly, and annual sales targets. They will work closely with the leaders of NA wholesale, ecommerce, and store retail to always ensure smooth inventory operations while we grow rapidly in North America. This is a high-growth, entrepreneurial position that brings the candidate a large opportunity to help establish new processes and grow a well-known Australian brand in the North American market.

The role requires a strong understanding of the growth trajectory of all sales channels, playing an active role in

collaborating across global leadership to ensure regular business activities and special activations are executed in a

timely manner. This role has a strong understanding of the importance of effective systems and processes and clear

communication. They have a thorough knowledge of current and projected incoming stock holdings and will work

closely with external suppliers (3PL and freight providers). With a demonstrated passion for exceptional brand

experiences, it is imperative that this role embraces a solution led mentality and fosters positive working relationships.

CORE RESPONSIBILITIES:

Functional Area 1: Stakeholder Relationships and Leadership

• Foster positive working relationships with internal stakeholders in both US and Australia.

• Be the key touch point that works closely with external suppliers including freight, 3PLs and other logistics

companies, ensuring open communication, strong system integrations and overseeing commercially sound

quotes/invoices.

• Partner with NA wholesale leadership on meeting major department store SLAs as the leader of operations.

• Partner with NA marketing/PR/digital leadership on meeting customer SLAs as the leader of operations.

• Manage freight timeframes with NA product leadership and provide timely updates to internal stakeholders.

• Work collaboratively with retail stores on merchandising planning, promotional activations, and stock room

layouts.

Functional Area 2: Inventory Integrity and Sales Support

• Optimize and manage all aspects of NA logistics, including transportation, warehousing, inventory

management, and order fulfillment.

• Hire and manage an internal and/or external logistics team as business expands.

• Analyze sales and SOH reports to ensure store stock reflects stock movements.

• Place stock orders for departments across the business including Wholesale, Marketing and Design

• Transfer, adjust and close stock orders within the inventory management software.

• Play an active role in investigating and resolving stock issues between the tech stack at FRANKIE4.

• Oversee monthly store inventories, bimonthly 3PL inventories, identifying variances and taking action to

improve stock integrity.

• Provide operational leadership to the Wholesale team.

• Identify training needs across the sales channels, to improve the ability for the business to achieve/ exceed

sale targets.

• Utilize data informed insights to uncover sale opportunities for the broader team.

• Lead and manage key IT systems, the tech stack and how the sales process flows through to the end user.

Functional Area 3: Project Management

• Provide strategic support to the senior leadership group, in driving and executing growth tactics and

subsequent roll out of key sales initiatives and retail expansion.

• Be an active project lead with setting up wholesale systems (EDI etc.), mapping out key milestones,

providing timely updates, reporting, acknowledging the end-user needs and championing communication

across departments.

• Play a vital role in the first three months of a retail store opening, launching online fulfilment and building

sales to meet projected budget targets.

• Identify system and evolving process needs to improve smooth brand interactions.

• Evaluate the success of implementation, with impacts to the sell through and inventory holding of the

business.

REQUIREMENTS

• 6-8 years’ experience in retail/fashion fulfillment logistics/operations

• 6-8 years’ experience with 3PLs, major US-based department store SLAs, and associated operations

systems such as EDI.

• Bachelor’s degree in a related field desired.

• Shows initiative and displays strategic, entrepreneurial thinking.

• Fosters a continuous improvement mindset.

• Professional and highly organized individual.

• Strong proficiency in Microsoft Office, Excel, and associated office programs.

• Occasional domestic travel as required.