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Director Of Customer Service

Company

F-o-r-t-u-n-e Personnel Consultants of Troy (FPC-Troy)
Address Grand Rapids metropolitan area, MI, United States
Employment type FULL_TIME
Salary
Category Automation Machinery Manufacturing,Motor Vehicle Manufacturing,Chemical Manufacturing
Expires 2023-05-29
Posted at 1 year ago
Job Description

Our client is a globally recognized manufacturer, fabricator, and B2B distributor of products and components in the material handling industry. This is a new role to support their growth.


***This role sits in the middle of all of the departments with at least 50% of their time focused on strategic efforts.***


PLEASE NOTE: Applicants MUST BE LOCAL to the Grand Rapids, MI metro.


  • The Director of Customer Support/ Client Services leads a centralized customer support team to manage customer program and account contract compliance, customer engagement, retention, and CRM optimization.
  • MUST HAVE cross functional project management experience.
  • Education: Bachelor’s degree required, Master’s degree preferred.
  • MUST HAVE very strong collaborative style.
  • Serve as quarterback on process improvements and cross functional projects.
  • Manage call center metrics and pricing policy execution.
  • Technical support training, KPI establishment, and business/financial acumen are REQUIRED.


APPLICANT MUST HAVE:

A Bachelor's degree

AND

10+ years of strategic customer service and/or sales support leadership experience.