Director, Medical Office Rn Preferred

Serves as the strategic, operational and administrative leader for an assigned medical clinic. Responsible for overall medical clinic operations and business functions and, as assigned, may also serve as manager for other regional initiatives. Leads through department managers, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. Assures alignment of medical clinic goals with the organizations strategic initiatives and business plans.
The Medical Clinic Director reports to the Senior Administrator and is distinguished by responsibility for an assigned medical center(s) leading an interdisciplinary team, which typically includes primary and specialty care and ancillary services; supervisory responsibility with both direct and indirect reports through subordinate managers; clinic fiscal management; and quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
Oversight of nursing professional practice standards, KP standards of care and clinical competency of staff are managed by a dotted-line reporting relationship to RN-licensed administrators. For RN licensed, includes accountability of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.

• Responsible for clinic operations to achieve business and organizational strategic objectives. Develops and implements business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
• Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
• Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; and analyzing and reporting on successes against metrics.
• Manages the overall clinic budgets ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process demonstrating comprehensive financial acumen.
• Oversees clinic building, offices and equipment. Responsible for coordination and management of facilities issues onsite with internal and external vendors.
• Initiates and leads community relations activities to enhance the image and reputation of the organization in local customer service areas; may serve as operational lead and/or representative on various national, regional and local committees and attend events as appropriate.
• Provides leadership through direct and indirect reports to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Serves as the primary Health Plan partner for the Clinician-In-Charge of assigned clinic.
• Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff.
• Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.

• Minimum two (2) years of experience managing operational or project budgets
• Minimum two (2) years of healthcare related experience
• Minimum five (5) years of supervisory and management experience

• Bachelors degree or higher in Healthcare, Business Administration, Public Administration or related field

• N/A

• Excellence in customer service, service recovery and complaint resolution skills
• Ability to lead in a culturally diverse environment and promote culturally competent care
• Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline
• Computer proficiency (preferably in Microsoft Windows environment) to effectively communicate, gather data and generate reports
• Strong organizational, communication, human resource and interpersonal skills, with a team-based approach to leadership
• Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes
• Excellent interpersonal and written communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English
• Project management and problem-solving skills with the ability to anticipate needs and make decisions
• Skills in building collaboration and sustaining productive and respectful working relationships, both internally and externally
• Knowledge of trends and policies in healthcare

• Masters degree in Healthcare, Business Administration, Public Administration or related field; Nursing or Healthcare degree preferred
• Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance, safety, and integrity
• Outpatient care setting experience
• Demonstrated understanding of clinical and operational processes, staff licensure/certification, clinical competency requirements and scope of practice concepts
• Ability to performance manage, coach, and develop staff
• Leadership experience in a complex, multi-faceted healthcare setting working with a large physician group practice; preferably in a unionized healthcare setting
• Ability to lead and implement change management and process improvement activities
• Minimum seven (7) years of supervisory and management experience

PrimaryLocation : Oregon,Hillsboro,Sunset Medical Offices
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-NW-01|NUE|Non Union Employee
Job Level : Director/Senior Director
Job Category : Clinical Support
Department : Sunset Medical Center - Medical Office Administration - 1008
Travel : Yes, 20 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.