Director, Loyalty Performance Jobs

Description

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

As the Director, Loyalty & Performance for Staples, you will be responsible for driving the sales and performance of Staples Loyalty promotional investments. Be a part of a team that's leading the way in a new era of working and learning.

Get great perks.

• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
• Flexible work arrangements, including hybrid and remote
• 401(k) plan with a company match, full benefits plan and options, and associate resource groups
• Corporate office includes a café (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie’s Cafeteria, and more
• Generous amount of paid time off and bonus opportunities

Responsibilities

• Lead the collaborative development of a Loyalty Vendor Strategy and Promotional Program
• Collaborate with Finance & Accounting in the development of budgets, forecasts, and ongoing tracking of expenditures.
• Establish and continually improve Overall Program as well as Campaign & Offer performance metrics and measurement frameworks.
• Design and deliver presentation material required for sharing program performance and impact at all levels of the organization.
• Work closely with marketing, portfolio, and merchant stakeholders at all levels on opportunities for driving incremental sales and improving the ROI of promotional Loyalty investments.
• Develop and continually improve the performance tracking and measurement practices of Staples’ Omni Loyalty Program
• Manage and build a team of highly collaborative analytical resources that work closely with analytical teams across the organization in producing customer-focused insights.
• Provide value-added insights required for influencing the development and evolution of the Loyalty Program Strategy and Roadmap
• Champion customer-centricity and provide subject-matter advise as well as expertise to teams across the organization.

Qualifications

Essential skills and experience:

• An evangelist of customer-centricity who can influence strategy, approach and actions using data and insights.
• Proficient working with large data sets in the development of deliverables and insights.
• Familiar with large enterprise, corporate ways-of-working and navigating inter-company politics.
• Highly analytical and comfortable synthesizing large data sets into easy-to-understand insights and actions.
• A collaborative team player who is competent at building relationships and trust at all levels of the organization.
• A large retail industry veteran with 10+ years of experience
• Very familiar and comfortable with marketing and merchandising promotional strategies and practices.
• A university graduate who possesses a relevant degree or an equivalent level of real-life experience

Want to learn more about Staples Stores? Visit StaplesConnect.com for information and to learn about our career opportunities.

Click to learn more about the employee benefits, programs and perks offered at Staples.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.