Director, Client Solutions Jobs

About Neudesic, an IBM Company

Passion for technology drives us, but it’s innovation that defines us. From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster.

What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you.

Role Profile

As a member of the East leadership team, the Director, Client Solutions will be responsible for helping shape and execute strategies that impact and grow Neudesic’s innovation, solutions, and revenue in strategic accounts across multiple industries. To be successful you will possess the ability to engage senior level decision makers and exhibit strong leadership qualities necessary for building trust with each of them. You will prioritize customer experience, be honest about what’s not working, and continually re-invent those customer experiences. You’ll spend time helping your team “solve problems” that positively impact the success of your client’s business.

The Director, Client Solutions will be leading technical thought leadership and delivery excellence related activities at strategic accounts. Expansion and extension will be outcomes of executive relationships that the DCS will form with key stakeholders (buyers and influencers) while ensuring partner/alliance collaboration. Understanding key factors that impact revenue growth is critical for success in this role. These include ensuring good customer and consultant experience, high margin/profitability, manage bench/recruiting and partnership with sales and delivery leaders to add value to clients and form strategic long-term partnerships.

Key Responsibilities:

• Provide technical thought leadership across client portfolio
• Understand and represent Neudesic Service Products leading to client acquisition and development
• Identify account risks and develop/implement remediation plans
• Engage in new sales pursuits, white board sessions and innovation briefings
• Initiate and develop senior level contacts including C-level contacts, but able to build relationships at all levels within target client organizations, including lower and middle managers, and business and technical staff. Build on existing contacts and relationships with current and targeted clients
• Serve as lead architect over world-class industry solutions, assist in the creation of compelling assets that support new sales pursuits, and guide delivery teams towards profitable technology deployments for our clients
• Contribute to and support execution of the client expansion plan
• Lead pursuits, understand and clearly articulate business problems and develop solutions
• Review market analyses to determine customer needs, price schedules, customer investment, and discount rates. Upsell current clients
• Provide technical aspects of solution proposals, SOW, and estimation
• Build client & alliance technical relationships
• Identify business and technical opportunities for Neudesic to exploit
• Work with staffing and recruiting to build high-performance delivery teams for your clients
• Establish trust, confidence, and partnership for the purpose of identification and capture of new business opportunities

Requirements:

• Experience in migration and modernization of application portfolios; proficient in modern cloud architectures, data platform concepts, and the supporting technologies that support IaaS, PaaS and SaaS solutions
• Excellent presentation and written communication skills
• Ability to travel up to 25%
• Deep technical understanding of modern software development
• 8+ years’ experience managing client relationships in agency or professional services
• In depth Microsoft stack knowledge
• Bachelor’s Degree in Computer Science, or equivalent work experience
• Excellent research and analytical skills
• Expert Cloud and Data infrastructure experience on Azure

Neudesic also offers a competitive benefits package that includes:

• 401(k) Retirement Plan
• Paid Time Off & Paid Sick Leave
• Medical, Dental, Vision, Life and Disability insurance
• Employee assistance program and other benefits

For Chicago, the expected salary range for this position is between $190,000 and $220,000. The salary range may be different if the successful employee is in a different state. This position is also eligible for performance bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Neudesic is an Equal Employment Opportunity Employer

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/us-en/privacy?lnk=flg-priv-usen