Director, Benefits & Total Rewards

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

The Director, Benefits & Total Rewards operates as the subject matter expert on all health, wellness, and wealth accumulation global matters as well as supports other total rewards initiatives. Most specifically, this leader is responsible for designing, deploying, and executing global benefit initiatives. Additionally, this SME leads regional needs assessments and manages relationships with HR colleagues as well as managers and employees.

In addition to benefits, this role will be responsible for global mobility as well as the management of our global PEO processes.

Essential Duties and Responsibilities:

• Prepare annual project plan and operating budget; monitor plan expenditures throughout the year.
• Manage PEO processes to ensure compliance with policies as well as optimize the employee experience.
• Create and execute a development plan to build capability in support of global total rewards programs and utilizing global tools and processes.
• Serve as the liaison to our key benefit external partnerships to ensure company principles and expectations are being met.
• Provide guidance to regional total rewards managers and local HR regarding global benefits principles and processes. Examples include but are not limited to benefit design strategies and analysis, plan renewals, policies, benefits at termination, peer company principles, and position-to-market principles.
• Lead committees as needed in conjunction with business stakeholders (e.g., US 401k committee, etc.).
• Drives project leadership or participation in the design and administration of benefit programs, development, and implementation of communication materials and tools/websites/etc., and ensures programs align with the organization’s principles and financial capabilities.
• Manage the mobility process and ensure the offerings provided to are adhered to.
• Primary contact for peer group forums and other technical associations.
• Identification of development needs by working with the global team to differentiate the local high-priority business need versus regional or global priorities, then prioritizing and executing against those needs in a cohesive and coordinated manner.
• Develop and prepare scorecards, metrics, and reports for management.
• Keep abreast of market trends and provide a current and long-term vision for benefit programs – by industry, country, region, and/or globally.

This role can work hybrid (3 days/week onsite) from either our San Mateo, CA (HQ), Bellevue, WA, or Denver, CO locations.

Qualifications

Required Skills / Experience / Competencies:

• Bachelor’s Degree required; preferred in Business Administration, Human Resources, or similar fields.
• Proven experience in the design, implementation, and communication of global benefit programs for countries in which we operate
• 10+ years’ experience in managing a variety of benefits programs across multiple countries

Preferred Skills / Experience / Competencies:

• Self-driven and strategic in thought processes
• Leadership, influencing, and strong communication skills
• Experience in these is a plus: total rewards, compensation, mobility, and PEO
• Strong knowledge of benefits practices in the high-tech industry highly desirable

Additional Information

The annual base salary for this role is $174,720 - $218,400.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.