Digital Cloud Solution Architect

Responsibilities

Customer Engagements

• Uses knowledge of customer context, portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) with limited managerial support and proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers leveraging knowledge of processes, tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.
• Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently. Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures. Keeps up to date with customer information, industry and market trends, and compliance regulations.

Architecture Design and Deployment

• Customer/Partner Technical Environment - Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.
• Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.
• Leads customer projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment.
• Architecture Design and Deployment - Run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.

Driving Customer Success

• Digital Transformation Leader - Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.
• Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision.
• Drives new workloads by actively identifying new engagements. Brings insights to drive success of Microsoft cloud solutions by taking ownership of milestones within engagements. Drives One Microsoft mindset.
• Trusted Advisor - Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
• Builds customer timelines to identify and gain buy in on metrics to align with customer's digital transformation initiative and expand customer success coverage as a discipline. Establishes cadence for checking in and reporting on people, process, and technology progress.
• Customer Usage - Conduct analyses into what customers are using versus needs. Drives greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
• Acts as the Voice of the Customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList, End Customer Investment Funds [ECIFs]) across territories so they can be added and prioritized. Represents the customer to product teams to shape products and services by providing insights across the territory.

Technical Leadership

• Shares ideas, insight, and strategic-technical input with team members using knowledge of Microsoft cloud solutions and their context in the competitive landscape. Provides thought leadership by acting as role model for the architect community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.
• Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, and senior colleagues to expand knowledge of architecture.
• Conducts group training or one-to-many events (e.g., workshops, Webinars) to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products. Ensures customer cloud platform enablement by gaining buy in at the C-level for cloud platform readiness and orchestrating various resources within Microsoft and customer resources to get them on board with Microsoft's cloud platform environment readiness initiative.
• Connected Customer Experience - Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders, including FastTrack, Solution Assessments, etc., in developing cloud solutions on Azure.
• Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area. Shares best practices internally on community calls and drives recognition of Microsoft Cloud solutions through presentations and engagements with external audiences

Other

• Embody our culture and value

Qualifications

Required/Minimum Qualifications

• 5+ years technical architect, technical consulting, design and implementation, and/or technical sales experience
  • OR relevant certifications from Microsoft or competitive platforms AND 3+ years technical architect, technical consulting, design and implementation, and/or technical sales experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 4+ years technical architect, technical consulting, design and implementation, and/or technical sales experience
  • OR equivalent experience.
• OR relevant certifications from Microsoft or competitive platforms AND 3+ years technical architect, technical consulting, design and implementation, and/or technical sales experience
• OR Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 4+ years technical architect, technical consulting, design and implementation, and/or technical sales experience
• 3+ years experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
• OR equivalent certifications (AWS, GCP).
• Relevant certifications from Microsoft or competitive platforms of similar product (e.g., AZ104 + AZ303/304 or AZ305
  • OR equivalent certifications (AWS, GCP).
• OR equivalent experience.

• 8+ years sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience
  • OR equivalent experience.
• OR equivalent experience.
• 5+ years experience with cloud-based solution designs, migrations and management of technology.
• Bachelor's Degree in Computer Science, Information Technology (IT), Engineering, or related field AND 7+ years technical architect, consulting, design, and implementation, and/or sales experience
  • OR equivalent experience.
• 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
• OR equivalent experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.